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Practice Transformation Facilitator

3 months ago

Chicago, United States CINQCARE Full time
Job DescriptionJob Description

About CINQCARE

CINQCARE is a provider-led, community-based comprehensive health and care partner. Our purpose is to every day improve the health and well-being of those who need care the most. We do that by removing barriers to health and well-being and providing care in the community and as close to the home, including in-home, whenever possible.

At CINQCARE, we know that race and culture matter for effective healthcare outcomes. That is why we take race, culture and environment into account in our care delivery. We are building a culture of care, which starts with understanding our patients, their needs and their care plans.

At CINQCARE, we also know that effective care is about local physicians, local nurses, local caregivers, local services, personal care, and infrastructure that serve the needs of people, not the symptoms of illness. Providing services in the home whenever possible is key to our approach. We aim to deliver better outcomes for people and the communities in which they live.

CINQCARE’s purpose is to every day improve the health and well-being of those who need us the most – with a deep commitment to Black and Brown populations – in their homes and communities. It requires the collaborative and cohesive effort of numerous individuals across all levels of the organization to deliver on this purpose. Once community at a time, we are determined to help create a world where health and care isn’t a burden. Because we believe providing care is a privilege – one we are grateful to earn. That’s why CINQCARE has built a different way to care.

CINQCARE was born different. We were created to be on call to answer the call every day. We are driven to deliver health, care and well-being to those who need us the most and to relentlessly support our team members on the front lines. That’s our calling and if it’s yours we hope you’ join us.

About You

The Practice Transformation Facilitator should have the following qualifications:

  • Education. Bachelor’s or equivalent degree with a record of strong academic achievement;
  • Experience. At least 3 years of clinical practice experience. Ideal candidates will have 5+ years of relevant clinical experience in the healthcare industry; Previous experience in healthcare settings, particularly in primary care practices with successful implementation of quality improvement initiatives, is advantageous.
  • Entrepreneurial. CINQ seeks to fix gaps that have persisted for generations in the delivery of care to Black and Brown populations. This position is accountable for ensuring CINQ is positioned to innovatively deliver on its promise; Demonstrated ability to execute tasks with a sense of urgency and drive results in a dynamic healthcare environment.
  • Communication. Excellent verbal, written communication and presentation skills; ability to clearly articulate and present concepts and models in an accessible manner to CINQ’s team, investors, partners and other stakeholders. Proficiency in all Microsoft Office applications; Ability to interact professionally with diverse stakeholders, including healthcare facilities, staff, and community partners.
  • Relationships. Ability to build and effectively manage relationships with business leaders and external constituents; and,
  • Culture. Good judgement, impeccable ethics, and a strong team player; desire to succeed and grow in a fast-paced, demanding and entrepreneurial Company. Commitment to upholding organizational values of integrity, scholarship, teamwork, and interdisciplinary collaboration.

About the Job

The Practice Transformation Facilitator reports to the Practice Transformation Manager with accountability for providing strategy, judgment, organization, and evidenced-based analysis to influence decisions, and directly to meet CINQCARE requirements. They should embody CINQCARE’s core values, including, Trusted, Empathetic, Committed, Humble, Creative and Community-Minded.

The PTF will have the following responsibilities:

  • Coordinate with a team of Practice Transformation Facilitators/Practice Transformation Providers across various practice settings.
  • Assist and support practices in optimizing available information technology resources to enhance patient outcomes and office efficiencies, covering areas;
  • Collaborate with interdisciplinary teams to identify opportunities for optimizing information technology resources to support healthcare practices, including:
    • Population health management strategies
    • Registry and enrollment functionality, including alignment with relevant programs
    • Care coordination workflows to improve planned and walk-in care throughput
    • Implementation of care management strategies to enhance patient care quality and outcomes
    • Development of patient action plans and goal-setting processes to improve cost, quality, and patient experience
    • Collection and reporting of outcomes data to monitor performance and drive improvements
    • Implementation of patient safety protocols and initiatives
    • Facilitation of community learning forums to share best practices and foster collaboration.
  • Serve as the primary liaison and subject matter expert between healthcare organizations and external stakeholders, such as care management teams, to facilitate the integration of clinical processes and support tools.
  • Provide guidance and support to care teams, including physicians and staff, in adopting best practices, identifying performance gaps through data analysis, and implementing quality improvement strategies.
  • Build and maintain trust-based relationships with healthcare practices and care teams to facilitate change management, engagement, and sustainability of transformation initiatives.
  • Deliver progress reports to healthcare practices and care teams, identifying performance gaps and providing guidance on solutions.
  • Prioritize key quality and utilization initiatives critical to success under value-based care programs.
  • Lead or support practice transformation forums and meetings to facilitate knowledge sharing and collaboration among stakeholders.
  • Provide training and guidance on the use of technology tools to healthcare practice teams as needed, staying informed about updates and integrating new functionality into workflows.
  • Ensure compliance with regulatory guidelines and standards, including those set by NCQA and other relevant bodies.
  • Document and assess practice progression throughout the transformation process.
  • Facilitate efficient and effective improvement team meetings to drive continuous improvement efforts.
  • Connect healthcare practices with external resources, such as consultants and group learning opportunities, to support transformation efforts.
  • Coordinate interactions and follow-up actions with other functional areas within the healthcare organization, such as Network Management/Provider Relations, Medical Economics, and Health Home.


The Practice Transformation Facilitator will also have the following duties:

  • Leadership: The Practice Transformation Facilitator will lead in defining and executing strategies and solutions to create business value in clinical, including working with a team to design, develop, and execute those strategies and solutions to deliver desired outcomes.
  • Strategy: The Practice Transformation Facilitator will support the business strategy and roadmap: (1) improve outcomes for CINQCARE members; (2) enhance the efficacy of other CINQ Care Inc. business divisions; and (3) develop and deliver external market opportunities for CINQCARE products and services. In establishing the business strategy, the Practice Transformation Facilitator will define and innovate sustainable revenue models to drive profitability of the Company.
  • Collaboration: The Practice Transformation Facilitator will ensure that clinical capabilities form a cohesive offering, including by working closely with other business divisions to learn their needs, internalize their knowledge, and define solutions to achieve the business objectives of CINQCARE.
  • Knowledge: The Practice Transformation Facilitator will provide subject matter expertise in the clinical solutions, including determining and recommended approaches for practice transformation solution deployment and performance evaluation.
  • Culture: The Practice Transformation Facilitator is accountable for creating a productive, collaborative, safe and inclusive work environment for the clinical team and as part of the larger Company.

The working environment and physical requirements of the job for the Practice Transformation Facilitator include:

This position requires on-site work. The job is performed indoors in a traditional office setting with conditioned air, artificial light, and an open work space.

In this position you will need an ability to communicate customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer.