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DOC - Exception (Network Engineer)
2 months ago
POSITION PURPOSE:
This position is with the Edge Networking team within the Bureau of Infrastructure under the Pennsylvania Office of Administration (OA). The purpose of this position is to provide network support to edge networks for assigned agencies within the Commonwealth of Pennsylvania.
POSITION REQUIREMENTS:
The selected candidate will be responsible for providing technical support for planning, maintaining, and integrating local and wide area network infrastructure and will have input into the edge networking technologies deployed throughout the Enterprise. The selected candidate must be able to communicate well and needs to be an eager individual with direct hands-on experience in networking.
A CCNA certificate is preferred, but candidates with demonstrable levels of commensurate hands-on experience will be considered.
DESCRIPTION OF DUTIES:
Installs, configures, and maintains network infrastructure consisting primarily of switches, routers, SD-WAN edge appliances, wireless infrastructure, cellular-based appliances, and all associated hardware and software.
Performs network management functions utilizing various industry tools to monitor, test, verify, troubleshoot, and resolve network problems by working with users, service providers, business partners, and others to resolve problems.
Understands and can adeptly use Cisco CLI.
Assists in the execution of planned deployments and upgrades and supports change management efforts within the edge networking group.
Participates in Service Now trouble ticket resolution and reporting.
Assists in the rollout of pilot/ new network technology applications to meet operational needs.
Ensures that assigned edge networking trouble tickets or incidents follow established processes and are fully documented within Service Now.
Proactively identifies and troubleshoots issues related to complex network problems and works them to resolution, including communication to other networking teams.
Participates with the edge networking team in the evaluation of, and makes recommendations on, new and emerging technologies as part of the ongoing hardware refresh cycles.
Evaluates current and future network needs and prepares technical solutions and recommendations.
Reviews the development of configuration standards.
Participates in the design of highly complex networks as well as makes recommendations to optimize the edge network for maximum efficiency.
Ensures that all existing and new networks meet or exceed the security requirements set forth by OA.
Assists in the creation and maintenance of Visio diagrams of the edge network to document new and existing network elements, especially those deemed specialty/ field networks.
Maintains documentation for the configuration of network components including setup, installation, and overall deployment of network hardware.
Supports remote IT staff with network-related issues and deployments.
Supports agency operations staff and business partners with network-related issues as needed.
Communicates effectively both verbally and in writing with other employees, vendors, and business partners.
Maintains a working knowledge of network monitoring tools and automation.
Performs other duties as required.
ADA REQUIREMENTS:
Equipment in use in Job Performance: Personal Computers, servers, network components, telephones, calculator, copy machines, printers, faxes, cell phones and common writing devices. Must be able to lift 50 pounds. Must be able to work from a step ladder.
JOB LOCATION:
Part-time telework is an option for this position, as is working from a structured office setting in an approved Commonwealth-owned facility. Candidates must reside within the Greater Harrisburg/ Mechanicsburg/ Central PA Area to be considered for this position.
DECISION MAKING:
Appropriately manages time and engages other edge networking teams as needed or required. Overall performance of the network team and availability/performance of the network and customer satisfaction are factors used to determine level of success.
ESSENTIAL FUNCTIONS
1. Obtain and maintain CJIS clearances
2. Operate telephones/cell phones
3. Operate a PC and peripherals/ servers and network components
4. Operate motor vehicles and maintain a valid PA driver’s license
5. Excellent oral and written communications skills using the English language
6. Read and comprehend technical literature
7. Lift equipment up to 40 pounds
8. Ability to assess issues/problems and make appropriate decisions for resolution
9. Stay current with new and emerging network-related trends and technologies
10. Provide outstanding customer service
Network Routing required 3-4 years
Network Switching required 3-4 years
CCNA desired 1-2 years
SD-WAN beneficial 2 years
RequirementsSkill
Required / Desired
Amount
of Experience
Network Routing
Required
3
Years
Network Switching
Required
3
Years
CCNA
Desired
1
Years
SD-WAN
Nice to have
2
Years
