Service Desk Technician

7 days ago

Dallas, United States Pipeline Health Corporate Full time
Job DescriptionJob Description

The Service Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks while maintaining Pipeline Health’s cyber hygiene. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Essential Functions:

· Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.

· Build rapport and elicit problem details from service desk customers.

· Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

· Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician.

· Identify and learn appropriate software and hardware used and supported by the organization.

· Test fixes to ensure problem has been adequately resolved.

· Perform post-resolution follow ups to help requests.

· Receive and analyze alerts from the SIEM.

· Perform triage on alerts, understand the extent of the threat, and respond, or if necessary, escalate the incident to higher-tier analysts.

· Other Duties as assigned.

Behavioral Standards:

· Exhibits customer and service-oriented behaviors in everyday work interactions.

· Demonstrates a courteous and respectful attitude to internal workforce and external customers.

Communication/Knowledge:

· Provides accurate and timely written and verbal communication of information in a manner that is understood by all.

· Able to listen, understand, problem-solve, and carry-out duties to ensure the optimal outcome.

· Knowledge of basic computer hardware

· Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills

· Able to use IT systems in an accurate and proficient manner.

Collaboration/Teamwork:

· Contributes toward effective, positive working relationships with internal and external colleagues.

· Demonstrates cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization.

  • Service Desk Technician

    1 week ago

    Dallas, United States CornerStone Technology Talent Services Full time

    Job Title: Service Desk Technician Location: Dallas, TX (Onsite) CornerStone Technology Talent Services is seeking a Service Desk Technician for a position in Dallas, TX. As the Service Desk Technician, you will be responsible for being the initial point of contact for users to report issues. Qualified candidates will monitor the self-service queue for...

  • Service Desk Technician

    5 days ago

    Dallas, United States CornerStone Technology Talent Services Full time

    Job Title: Service Desk Technician Location: Dallas, TX (Onsite) Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today. CornerStone Technology Talent Services is seeking a Service Desk Technician for a position in Dallas, TX. As the Service Desk Technician, you will be responsible for being the...

  • Service Desk Technician

    Found in: Appcast US C2 - 1 week ago

    Dallas, United States CornerStone Technology Talent Services Full time

    Job Title: Service Desk TechnicianLocation: Dallas, TX (Onsite)CornerStone Technology Talent Services is seeking a Service Desk Technician for a position in Dallas, TX. As the Service Desk Technician, you will be responsible for being the initial point of contact for users to report issues. Qualified candidates will monitor the self-service queue for support...

  • Service Desk Technician

    Found in: Appcast Linkedin GBL C2 - 1 week ago

    Dallas, United States CornerStone Technology Talent Services Full time

    Job Title: Service Desk TechnicianLocation: Dallas, TX (Onsite)CornerStone Technology Talent Services is seeking a Service Desk Technician for a position in Dallas, TX. As the Service Desk Technician, you will be responsible for being the initial point of contact for users to report issues. Qualified candidates will monitor the self-service queue for support...

  • Service Desk Technician

    Found in: Appcast US C2 - 5 days ago

    Dallas, United States CornerStone Technology Talent Services Full time

    Job Title: Service Desk TechnicianLocation: Dallas, TX (Onsite)Pay based on experience: $20-$25/hr.CornerStone Technology Talent Services is seeking a Service Desk Technician for a position in Dallas, TX. As the Service Desk Technician, you will be responsible for being the initial point of contact for users to report issues. Qualified candidates will...

  • Service Desk Technician

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Dallas, United States CornerStone Technology Talent Services Full time

    Job Title: Service Desk TechnicianLocation: Dallas, TX (Onsite)Pay based on experience: $20-$25/hr.CornerStone Technology Talent Services is seeking a Service Desk Technician for a position in Dallas, TX. As the Service Desk Technician, you will be responsible for being the initial point of contact for users to report issues. Qualified candidates will...

  • Help Desk Technician

    1 week ago

    Dallas, United States LaSalle Network Full time

    LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Dallas, TX and will be expected to be onsite but will also be offered some remote flexibility. This is a contract-to-hire opportunity. Help Desk Technician Responsibilities: Monitor,...

  • Help Desk Technician

    1 week ago

    Dallas, United States LaSalle Network Full time

    LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Dallas, TX and will be expected to be onsite but will also be offered some remote flexibility. This is a contract-to-hire opportunity. Help Desk Technician Responsibilities:Monitor, prioritize...

  • Help Desk Technician

    Found in: Appcast US C2 - 1 week ago

    Dallas, United States LaSalle Network Full time

    LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Dallas, TX and will be expected to be onsite but will also be offered some remote flexibility. This is a contract-to-hire opportunity. Help Desk Technician Responsibilities:Monitor, prioritize...

  • Help Desk Technician

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Dallas, United States LaSalle Network Full time

    LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Dallas, TX and will be expected to be onsite but will also be offered some remote flexibility. This is a contract-to-hire opportunity. Help Desk Technician Responsibilities:Monitor, prioritize...

  • Help Desk Technician

    5 days ago

    Dallas, United States LaSalle Network Full time

    LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Dallas, TX and will be expected to be onsite but will also be offered some remote flexibility. This is a contract-to-hire opportunity. If you are considering sending an application, make sure...

  • Service Desk Associate

    1 week ago

    Dallas, United States Cooper Aerobics Health & Wellness Full time

    Part-time. The Service Desk Associate is responsible for responding to the needs of all members at the Cooper Fitness Center. Their primary role is to coordinate check-ins and customer service needs on a regular basis. Schedule: varies; including wee Service Desk, Associate, Customer Service, Service Manager, Retail, Healthcare

  • Service Desk Analyst

    2 days ago

    Dallas, United States CareerBuilder Full time

    Location Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career...

  • Service Desk Analyst

    5 days ago

    Dallas, United States Omni Hotels Full time

    Location: Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career...

  • Systems Technician

    2 weeks ago

    Dallas, United States Open Systems Technologies Full time

    IT/Help Desk Support $25-30/HR Based on Experience (40 HOURS A WEEK) Dallas, TX 75201 (ON SITE 5x A WEEK) POSITION PURPOSE: Systems Technician will be primarily responsible for administering end user hosting environments. This position will require a broad and deep knowledge of server hardware and software, virtualization technologies, and advanced...

  • Systems Technician

    6 days ago

    Dallas, United States Open Systems Technologies Full time

    IT/Help Desk Support $25-30/HR Based on Experience (40 HOURS A WEEK) Dallas, TX 75201 (ON SITE 5x A WEEK) POSITION PURPOSE: Systems Technician will be primarily responsible for administering end user hosting environments. This position will require a broad and deep knowledge of server hardware and software, virtualization technologies, and advanced...

  • Systems Technician

    2 days ago

    Dallas, United States Open Systems Technologies Full time

    IT/Help Desk Support $25-30/HR Based on Experience (40 HOURS A WEEK) Dallas, TX 75201 (ON SITE 5x A WEEK) POSITION PURPOSE: Systems Technician will be primarily responsible for administering end user hosting environments. This position will require a broad and deep knowledge of server hardware and software, virtualization technologies, and advanced...

  • Systems Technician

    2 weeks ago

    Dallas, United States Open Systems Technologies Full time

    IT/Help Desk Support $25-30/HR Based on Experience (40 HOURS A WEEK) Dallas, TX 75201 (ON SITE 5x A WEEK) POSITION PURPOSE: Systems Technician will be primarily responsible for administering end user hosting environments. This position will require a broad and deep knowledge of server hardware and software, virtualization technologies, and...

  • Systems Technician

    2 weeks ago

    Dallas, United States Open Systems Technologies Full time

    IT/Help Desk Support $25-30/HR Based on Experience (40 HOURS A WEEK) Dallas, TX 75201 (ON SITE 5x A WEEK) POSITION PURPOSE: Systems Technician will be primarily responsible for administering end user hosting environments. This position will require a broad and deep knowledge of server hardware and software, virtualization technologies, and advanced...

  • Help Desk Technician

    7 days ago

    Dallas, United States MAF Resources Full time

    My client is a leading healthcare provider dedicated to delivering exceptional patient care, advancing medical research, and fostering innovation in healthcare services. As a major hospital system, we are committed to maintaining a cutting-edge technology infrastructure to support our mission. We are seeking a highly skilled and motivated Helpdesk Technician...