Patient Account Rep
2 weeks ago
Responsibilities
Manage and monitor patient accounts, initiate, and follow up on collections activities.
Review and analyze patient bills, claims, and invoices to ensure accuracy and compliance.
Follow up with insurance companies to resolve claim denials, discrepancies, and payments.
Provide accurate and timely billing information to patients and insurance companies.
Verify insurance eligibility and coverage for patients.
Communicate and negotiate payment plans with patients to ensure timely payment.
Collaborate with the internal billing team to resolve any coding or billing errors.
Maintain accurate and up-to-date records of all collections activities.
Research and stay updated on changes in insurance and billing regulations.
Provide exceptional customer service to patients and insurance companies.
Requirements
High school diploma or equivalent; associate or bachelor's degree in healthcare administration or related field preferred
Minimum of 2 years of experience in medical collections, billing, or similar role within the healthcare industry
Proficient in medical billing software and electronic health record (EHR) systems
Strong understanding of medical billing and coding procedures, insurance claim processes, and healthcare billing regulations
Excellent attention to detail and analytical skills
Strong communication and interpersonal skills to effectively communicate with patients, insurance companies, and healthcare providers.
Ability to work independently and as part of a team in a fast-paced environment.
Strong problem-solving and negotiation skills
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