Customer Care Representative

2 weeks ago


Apex, United States Capabilix Full time
Job DescriptionJob Description

Description:
As a Customer Care Representative, your main responsibility is to provide exceptional customer service. This includes being a primary point of contact for products, services, and delivery dates. You will also always ensure customer satisfaction.

Responsibilities

Handling a broad range of customer inquiries via multiple channels in a timely, professional manner

Providing product, pricing, and service information to customers

Entering and maintaining accurate customer orders using various software applications

Resolving a broad spectrum of customer complaints and issues with empathy and understanding

Collaborating cross-functionally to provide accurate and timely information to customers

Requirements

Have excellent communication skills, both written and verbal

Be able to work well with others in a busy and dynamic team environment

Be able to prioritize and multitask effectively while being detail-oriented and organized

Demonstrate empathy and patience when dealing with customers

Be proficient in using computers and technology




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