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Community Director-HAM

4 months ago

Houston, United States Property Management Company Full time
Job DescriptionJob DescriptionREEP the BenefitsCompetitive Hourly Wage
Commissions
Bonuses
30% Rental Discount
10 days PTO, 17 days after 2 years
Paid Holidays
401K - Match
Dental Insurance
Vision Insurance
Medical Insurance up to 75% Paid
Life Insurance paid
Short Term Disability paid
Paid Training and Certifications

This position is responsible for the successful day-to-day financial, administrative, and maintenance operation of the community while assuring the companys standards are achieved and excellent customer service is delivered. The community director supervises the maintenance staff and leasing consultants and facilitates the successful development of the property.

Primary Responsibilities

I. Personnel
  • Interview, select, hire and train the on-site staff members. Mentor and train the staff on property management skills and concepts modeling effective leasing and customer service techniques to include maintenance expectations.
  • Motivate, direct and evaluate personnel and handle all employee related concerns while measuring against established community goals.
  • Organize and prepare monthly staff responsibilities while achieving set deadlines to be efficient and effective with property objectives.
  • Ensure that all staff members are professional in conduct and appearance daily.

II. Administrative
  • Ensure that budget guidelines are followed through consistently by reviewing concerns and issues.
  • Approve all leases.
  • Keep abreast of relevant issues and topics to incorporate into planning and decision making. Evaluate financial performance and seasonal trends to identify and implement solutions for potential staffing, maintenance and marketing needs.
  • Improve resident retention by shopping comps, preparing market surveys to generate traffic, and overseeing resident functions.
  • Oversee and direct all administrative duties in accordance with company policy.
  • Other duties to include due diligence and acquisitions.
  • Other duties as assigned.

III. Maintenance
  • Obtain the best vendors for each product and maintain all vendor/contractor communications regarding scheduling, billings and other relations.
  • Physically walk and inspect community on a daily basis to address corrective landscaping, building, and amenities issues and verify status of vacant/make-ready units to see they meet our standards.
  • Route any service requests needed to the maintenance team and monitor resident satisfaction in person or through follow-up calls.
  • Routinely walk the community to make sure no life/safety issues are present.