Hub (Call Center) Banker

2 weeks ago

Grand Rapids, United States Independent Bank Corporation Full time
Job DescriptionJob DescriptionBe Proud. Be You. Be Independent

Are you an experienced customer service professional looking to take the next step in your career? If so, we need you

At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company.


About the Job:

As a Hub banker, you will have the opportunity to help customers improve their financial lives by leveraging knowledge of our products and services, including our full suite of digital offerings. You will play a critical role in issue resolution. And you will represent for many customers the voice of the bank.

Perks of the position include the opportunity to work a hybrid schedule after successful training (three days in the office and two days at home). Additionally, you will be eligible for monthly incentive. Successful bankers will have the opportunity to be promoted within the department, resulting in higher pay, deeper knowledge, and greater impact.

Working Arrangements:

This is a hybrid opportunity and you can expect to work as few as 3 days in the office each week, and as many as 2 days from home

There is one opportunity on this team with the following shift available:

  • Monday - Friday from 9:00am - 5:30pm with the ability to flex either 1-hour earlier (8:00am - 4:30pm) or 1-hour later (10:00am - 6:30pm) given ample notice.

The shift requires a Saturday rotation.

  • Competitive compensation package.
    • Additional incentive offered based on group and individual performance.
  • Hybrid working arrangements.
  • Flexible paid time off.
  • A knowledgeable, goal-driven, and exciting team of colleagues.
  • Exposure to different areas of banking and the ability to work with leaders within the industry.
  • Community-focused events and volunteer opportunities.

What You Will Do:

  • Answer inbound calls in a fast paced environment
  • Assist customers with account information.
  • Provide assistance to customers with overdrawn accounts.
  • Prepare letters, emails and provide follow up on all aspects of customer communication needs
  • Provide service to customers in all facets of online banking, mobile banking, and bill pay needs.
  • Support new accounts opened on-line
  • Process stop-payments, card disputes and fax requests
  • Provide clerical support for various report preparation and account monitoring
  • Escalate issues as needed.
  • Manage multiple projects and priorities without losing focus.
  • Perform additional duties as assigned.

What We’re Looking For:

  • High School Diploma or related required. Associates degree in a related field preferred.
  • High level of proficiency in Microsoft Office, comfort with new technologies, and ability to learn new processes.
  • Branch and/or Customer Service experience required.
  • Excellent verbal and written communications.
  • Rotating shifts. Ability to work various schedules, including late hours, and 1-2 Saturdays per month.
Be Proud. Be YOU. Be Independent

  • Relationship Banker

    1 week ago

    Grand Rapids, United States Comerica Full time

    Relationship BankerWhat we can offer you:Career Growth - promotional opportunitiesIncentive program based on performancePaid Time Off (PTO), Paid Holidays for Full Time/Part Time EmployeesHealth, Dental, Vision, 401k match and Life InsuranceEmployee Assistance ProgramTuition Assistance Program (Full Time)Financial Coaching and Benefit GuidanceFloating...

  • Relationship Banker

    1 week ago

    Grand Rapids, United States Comerica Full time

    Relationship BankerWhat we can offer you:Career Growth - promotional opportunitiesIncentive program based on performancePaid Time Off (PTO), Paid Holidays for Full Time/Part Time EmployeesHealth, Dental, Vision, 401k match and Life InsuranceEmployee Assistance ProgramTuition Assistance Program (Full Time)Financial Coaching and Benefit GuidanceFloating...

  • Relationship Banker

    2 days ago

    Grand Rapids, United States Comerica Full time

    Relationship BankerApply below after reading through all the details and supporting information regarding this job opportunity.What we can offer you:Career Growth - promotional opportunitiesIncentive program based on performancePaid Time Off (PTO), Paid Holidays for Full Time/Part Time EmployeesHealth, Dental, Vision, 401k match and Life InsuranceEmployee...

  • Float Relationship Banker

    1 week ago

    Grand Rapids, United States Comerica Full time

    Relationship Banker FloatWhat we can offer you:Career Growth - promotional opportunitiesIncentive program based on performancePaid Time Off (PTO), Paid Holidays for Full Time/Part Time EmployeesHealth, Dental, Vision, 401k match and Life InsuranceEmployee Assistance ProgramTuition Assistance Program (Full Time)Financial Coaching and Benefit GuidanceFloating...

  • Float Relationship Banker

    2 days ago

    Grand Rapids, United States Comerica Full time

    Relationship Banker FloatBe one of the first applicants, read the complete overview of the role below, then send your application for consideration.What we can offer you:Career Growth - promotional opportunitiesIncentive program based on performancePaid Time Off (PTO), Paid Holidays for Full Time/Part Time EmployeesHealth, Dental, Vision, 401k match and Life...

  • Mortgage Banker

    1 week ago

    Grand Rapids, United States CareerBuilder Full time

    Description Position Summary Mortgage Banker originates a portfolio of Government, Conventional and other mortgages. Works with customers to understand their lending needs and explains loan options. Inputs loan applications generated by the officer as well as those from the branches and bank website. Focuses on expanding relationships with current customers...

  • Business Center Universal Banker

    1 week ago

    Grand Rapids, United States Horizon Bank Full time

    Job Overview Responsible for processing customer transactions, completing customer initiated account maintenance and all other tasks associated with customer requests. Originate new deposit accounts and consumer loans. Responsible for initiating, enhancing and maintaining customer relationships by providing Exceptional Service and Sensible Advice. Able to...

  • Call Center Agent

    1 week ago

    Grand Rapids, United States Xtend Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Member Services Representative Level 1 is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union either by account tracker or email. Requests able to be...

  • Call Center Agent

    1 week ago

    Grand Rapids, United States Xtend Inc Full time

    POSITION SUMMARY The Member Services Representative Level 1 is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union either by account tracker or email. Requests able to be handled by a Level 1...

  • Call Center Queue Specialist

    2 weeks ago

    Grand Rapids, United States Chervon North America Full time

    Job DescriptionJob DescriptionChervon is one of the world’s largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools,...

  • Customer Loyalty Center

    2 weeks ago

    Grand Rapids, United States Applied Innovation Full time

    Job DescriptionJob DescriptionApplied Innovation is looking to hire a dependable, detailed oriented person to fill a full-time opportunity in our Customer Loyalty Center Monday to Friday from 8 AM to 5 PM. The candidate must possess excellent communication skills, be client focused, and demonstrate experience with computers and various software...

  • Remote Call Center Representative

    1 week ago

    Grand Rapids, United States Wipro Full time

    Demonstrate outstanding service to identify the source of the caller's issue and work to resolve the inquires in a timely and professional manner - Help them with their queries related to their benefits. - Contact care providers (doctor's offices) on Call Center, Representative, Remote, Technology

  • Bilingual Call Center Agent

    Found in: Talent US C2 - 2 weeks ago

    Grand Rapids, United States Xtend Full time

    POSITION SUMMARYThe Member Services Representative Level 1 is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union either by account tracker or email. Requests able to be handled by a Level 1...

  • Bilingual Call Center Representative

    1 week ago

    Grand Rapids, United States Xtend Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Member Services Representative is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union either by account tracker or email. Requests able to be handled by...

  • Call Center Agent

    1 week ago

    Grand Rapids, United States CU* Answers Full time $14 - $15

    Call Center Agent - Second ShiftPOSITION SUMMARY:The Member Services Representative is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union either by account tracker or email. Requests able to be handled...

  • Consumer Credit Loan Specialist

    7 days ago

    Grand Rapids, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Perform pre-underwriting and processing duties needed to fulfill consumer equity and non-equity loan applications. Review and validate complex underwriting stipulations...

  • Relationship Banker

    2 weeks ago

    Grand Rapids, United States Disability Solutions Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...

  • Bilingual Call Center Representative

    2 days ago

    Grand Junction, United States MarillacHealth Full time

    Job DescriptionJob DescriptionMarillacHealth is hiring a Dental Call Center Representative! Must be In-Person, not remote. Job Summary:Manage outgoing calls to newly assigned patients and programs. Manage inbound calls and set appointments. Bi-lingual strongly preferred.Essential Functions: Primary duties· Make outbound calls to new patients to confirm...

  • Disputes Servicing Bilingual Specialist

    7 days ago

    Grand Rapids, United States Fifth Third Full time

    Make banking a Fifth Third betterWe connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.GENERAL FUNCTION:Under general supervision provides outstanding customer service while capturing accurate customer account and transaction information. Agent will also provide accurate...

  • Disputes Servicing Bilingual Specialist

    1 week ago

    Grand Rapids, United States CareerBuilder Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under general supervision provides outstanding customer service while capturing accurate customer account and transaction information. Agent will also provide accurate...