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Manager, Claims Administration
2 months ago
As the Manager of Claims Administration, you will be responsible for the daily operations of the Homesteaders Life Claims Care Team and ensuring efficient, accurate, affair settlement of Life insurance claims while delivering excellent customer service. Your role will include maintaining compliance with industry regulations, implementing process improvement, and providing exceptional service to all we work and interact with daily.
Your responsibilities will include:
- Lead, mentor, and develop a team of claims representatives to achieve team goals aligned with Company goals.
- Establish and achieve key department performance indicators. Identify, create, and implement policies and procedures necessary to achieve team goals and compliance with state and federal regulations.
- Analyze data to identify patterns or inefficiencies and implement improvements.
- Make final determinations on settlements for complex and/or escalated claims.
- Evaluate data to identify trends and implement change based on escalated claims inquiries or disputes from funeral homes, beneficiaries, or claimants.
- Serve as SME for the claims department to provide input and analysis of development, testing, and implementation of new products, tools, and system modifications.
- Identify potential risks for fraudulent claims and take appropriate action.
- Prepare reports and provide analysis to business units.
- A bachelor’s degree is preferred with an emphasis on business or 3 – 4 years of equivalent work experience.
- Two+ year management experience, and three+ years life insurance customer service experience. Life insurance claims experience preferred.
- FLMI designation is preferred, but not required.
- Demonstrated proficiency at an advanced level in Microsoft Office products: Excel and Word
- Experience with LifePro office administration system preferred.
Pay and Benefits Summary:
- An excellent schedule – office closes at 1 p.m. every Friday
- Annual profit sharing
- 401(k) with company match with discretionary contribution
- Company-sponsored group medical and dental insurance
- Company-paid life insurance
- Company-paid long-term disability
- Hybrid work environment
- Paid holidays
- Generous vacation time and sick leave
About Homesteaders:
Homesteaders Life Company, a mutual company owned by its policy holders, is a national leader providing products and services to help people design a better farewell. Founded in 1906, Homesteaders is known for secure preneed funding and innovative solutions that help funeral and end-of-life professionals and consumers connect with each other.
We are currently not hiring in Colorado, Montana, New York, Illinois, Minnesota, and California.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
