MCC Representative I-Hybrid

4 weeks ago

Lowell, United States Align Credit Union Full time
Job DescriptionJob DescriptionJob description


Role:

Assist Members and Potential Members with their telephone requests; explain products and services, respond to problems, and direct phone calls to the appropriate area or person.

Essential Functions & Responsibilities:

  • Assist Members and Potential Members with their telephone, chat and email requests; answer questions included but not limited to transaction processing, products and services and resolve any problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations. Identify and escalate Member complaints and priority issues.
  • Handle requests on all platforms to include but not limited to bill pay, debit and credit cards, online banking, mobile banking, telephone banking and online account opening.
  • Provide accurate, courteous, friendly, timely, and professional phone service to all Members and Potential Members.
  • Identify cross-sell opportunities and cross-sells products and services to Members and Potential Members.
  • Answer the secure messages that are received in Relationship Manager and process the new online accounts opened through Oflows.

Effective communication is essential.

Working extended hours on Friday evenings until 6:30 pm and Saturday mornings 9:00am-12:00 pm on a rotating basis.

Align Credit Union is an Equal Opportunity Employer'

This is a hybrid position.


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