Experienced Automotive Service Advisor

1 month ago

Kennewick, United States Toyota of Tri-Cities Full time
Job DescriptionJob Description

Toyota of Tri-Cities is actively seeking an experienced Service Advisor to join our award winning team. As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, technician scheduling and customer service. From greeting vehicle owners to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.

At Toyota of Tri-Cities, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Toyota of Tri-Cities is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

Medical and Dental

401K Plan

Paid time off

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Discounts on products and services


Responsibilities

  • Ensure a safe and professional environment for customers and employees.
  • Oversee flow of service drive. Ensure that customers receive prompt, courteous, and effective service.
  • Guarantees full compliance with Manufacturer policies, warranties, procedures and guidelines.
  • Ensures that exemplary customer service levels are executed and maintained in a timely and consistent manner with CSI (Customer Service Index) standards.
  • Review and complete repair orders, noting technician comments, technician sign off, repair completion, and road test completion.
  • Explain completed work and charges to the customer as required upon checkout.
  • Ensures that the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Inspect, maintain and ensure all service areas are in accordance with state and federal OSHA laws.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Qualifications

  • Minimum 3 years’ experience as an Assistant Service Manager/Advisor.
  • Import Manufacturer and CDK experience is preferred.
  • Must be proficient with current technology (i.e. computers, tables, smart phones, etc.)
  • Strong Organization skills and attention to detail.
  • Ability to multi-task in a fast paced work environment
  • Technical automotive knowledge preferred but not required.
  • Demonstrated ability to manage others
  • Time management skills
  • Excellent communication and customer engagement skills.
  • Professional, well-groomed personal appearance.
  • Possess a clean driving record
  • Willing to submit to a pre-employment background check & drug screen

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