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Regional Manager of Center Operations

2 months ago

Akron, United States hopebridge Full time
Job DescriptionJob DescriptionThe Regional Operations Manager position provides technical support and leadership to center managers within the region; ensures that the highest quality of customer service is provided at all of the delivery systems within the region; provides administrative support in areas of compliance, regulations, policies and procedures. The position reports directly to the Director of Operations and consults with the human resources team and Hopebridge’s clinical team in matters relating to job function.ResponsibilitiesEssential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Works with executive team to develop financial plans for the region.
  • Assists in recruiting, training, and developing a highly motivated and effective team of center managers and in providing the equivalent for center managers.
  • Works with center managers in setting operational goals for centers
  • Provides guidance, leadership and coaching to center managers and Regional BCBA.
  • Communicates changes in regulations, policy, and procedures.
  • Coordinates performance appraisals, promotions and terminations within operations job functions.
  • Responsible for region-wide center audits; facilities management of security issues.
  • Conducts meetings with the center managers and regional team.
  • Oversees labor utilization and staff planning in coordination with center managers.
  • Supports and fills in for centers managers during transitions or when a center manager is not available
  • Collaborates and works closely with Regional Team members
Required SkillsCompetencies
  • Problem Solving/Analysis.
  • Customer/Client Focus.
  • Leadership.
  • Project Management.
  • Communication Proficiency.
  • Business Acumen.
  • Strategic Expertise
  • Developing Others
  • Self-development
Supervisory Responsibility
This position manages Center Managers of region assigned and is responsible for leadership, performance management and hiring Center Managers within their region. They also will support Centers in their Region.

Position Type/Expected Hours of Work
This is a full-time position, Monday through Friday. Occasional evening and weekend work may be required as job duties demand.

Travel
Travel is primarily in assigned region during the business day, although some out of the area travel and overnight may be expected.
Requirements
  • Must have been a Hopebridge Center Manager (CM) for at least 12+ months 
  • High school diploma or equivalent.
  • Demonstrated expertise in regional operations management.
  • 5+ years of direct leadership experience of large teams
  • Must be committed to visiting branch sites within the region. Will attend administrative meetings and, at times, represent the regional staff.
Preferred Education and Experience
  • Bachelor’s degree preferred
  • 5+ years of multi-unit experience preferred
  • Relevant experience in Health Care and or Health related field preferred
  • Relevant training in branch operations management helpful.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. This is a largely sedentary role, however some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary.

Work Environment
Work is performed in an office environment. Work may be stressful at times due to a busy office. Interaction with others is constant and interrupting.

Disclaimer
The above statements reflect general functions of this job and shall not be construed as a detailed description of all work requirements inherent in this job. The immediate supervisor may elaborate on or add to the above list if the duties come within the employee’s realm of responsibility.

Hopebridge is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record or any other characteristic protected by applicable federal, state or local laws.