Client Support Associate

1 week ago

Boulder, United States CSMN Operations, LLC dba All Points North Full time
Job DescriptionJob DescriptionDescription:

All Points North is seeking a Client Support Associate in Boulder, CO


Full-Time


Schedule:

M: 9:00 - 5:30

T: 9:00 - 5:30

W: 9:00 - 5:30

TH: 9:00 - 5:30

F: 9:00 - 5:30


Who We Are:?

All Points North is a comprehensive behavioral health company, with locations opening across the country. You can learn more about us at www.apn.com

We are searching for team members who share our values and passion for bringing high-quality care, hope, opportunity, and restoration to the lives of those we are privileged to serve.


About the Position:

The Client Support Associate (CSA) position assists in care coordination and the provision of clinical services. The CSA provides milieu management and provides a safe environment for guests. The CSA facilitates interdepartmental communication and cross-departmental efforts. They serve as an integral part of the treatment team and work closely with clinical, medical, and hospitality teams to provide excellent service and create an atmosphere promoting safety and wellness. Full-time position.

Position Duties and Responsibilities include but are not limited to: Client and Milieu Management

  • Maintain responsibility for the creation of a safe environment in a designated area of the milieu
  • Create strong relationships and interactions to build a culture of safety and serves as a positive role model and mentor for clients
  • Promote client adherence to the daily programming schedule and encourage client participation in all activities
  • Verbally redirect clients to follow program expectations
  • Enforce adherence to safety protocols and ensure compliance with program rules
  • Intervenes in client crisis situations and works with treatment team to promote conflict resolution, de-escalation, and emotion regulation
  • Uses positive reinforcement, non-judgmental attitude, listening skills, gentle redirection, and other tools to manage client behaviors in a positive and supportive way to create a safe environment
  • Works with the treatment team to intervene with clients seeking to leave treatment early in order to support and redirect AMA situations

Group and Activity Facilitation

  • Create and lead activities on and off site to engage clients and enhance client experience
  • Observes and/or co-facilitates groups with clinical and other care coordinator staff
  • Runs therapeutic groups and group activities for clients to support recovery and wellness

Interdepartmental

  • Serving as an integral part of the treatment team, conferring with various departments to address client and milieu issues and to promote safety and wellness
  • Develop a strong working relationship with clinical, nursing, medical, dining, housekeeping, and other departments
  • Works with the admissions/discharge department to manage tasks related to client admission and discharge
  • Works with the medical and nursing departments to complete supervised self administration of medications or other tasks as needed
  • Works with the transportation department to assist transportation as necessary
  • Works with Scheduling Coordinator to add client appointments to the schedule and to communicate schedule changes with staff and clients

Administrative

  • Keep documentation on clients including shift reports and data entry into the electronic medical system and related record keeping and data management systems (Kipu, DACODS, IRs)
  • Utilize site-specific technology and equipment including Intellity, APN Connect, Media Room equipment, etc.

Training and Development

  • Participates in ongoing education as a certified addiction tech/specialist (CAT/CAS) and ongoing training in behavior management, de-escalation, trauma-informed care, motivational interviewing, and other developmental opportunities.
Requirements:

Qualifications:The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ability to use computer technology and communication devices is a necessary qualification.


Education:This position requires a High School diploma or GED; prefer Bachelor’s Degree in Human Services field.


Experience:Prefer 1+ years experience in Behavioral Health setting.


Special Skills & Knowledge:Candidates should have the following skills and attributes: strong communication skills, aptitude with conflict resolution, and the ability to de-escalate challenging situations. Must be able to learn, understand, and articulate mental health terminology. Proficiency with technology and electronic mediums, including the ability to learn site-specific specialized systems (Intelity, Kipu, Media Room, Protel, APN Connect, etc.).


Physical Requirements:

The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Routine mobility to include standing, stooping, bending, lifting, walking and running.
  • Ability to lift up to 10 lbs.

Essential Requirements:

  • High level of reliability and flexibility
  • Openness to learning and growth
  • Appropriate interpersonal boundaries
  • Ability to pass background, driving, urine drug screen and criminal records tests
  • Must possess a valid driver’s license, clean driving record, appropriate references, and transcript from accredited university if applicable

Benefits: All Points North offers a comprehensive benefits package including medical, dental, vision, life insurance, and 401k. APN also offers paid holidays and vacation time to facilitate a healthy work-life balance.


All Points North is an equal opportunity employer. All employment decisions are made without regard to race, color, creed, gender, age, religion, national origin, veteran status, sexual orientation, sexual identity, sexual expression, or disability that does not prohibit performance of essential job functions.

  • Client Support Associate

    4 weeks ago

    Boulder, United States World Wide Events Ltd. Full time

    We specialize in creating engaging sales experiences aimed at generating revenue for our clients. We are on a mission to redefine what it means to be a premier sales and support firm, one empathetic interaction at a time. If you're enthusiastic, goal-oriented, and have a passion for helping businesses grow, we want you on our team! As a Client Support...

  • Client Support Associate

    2 months ago

    Boulder, United States World Wide Events Inc. Full time

    We specialize in creating engaging sales experiences aimed at generating revenue for our clients. We are on a mission to redefine what it means to be a premier sales and support firm, one empathetic interaction at a time. If you're enthusiastic, goal-oriented, and have a passion for helping businesses grow, we want you on our team!As a Client Support...

  • Client Support Associate

    4 weeks ago

    Boulder, United States World Wide Events Ltd. Full time

    We specialize in creating engaging sales experiences aimed at generating revenue for our clients. We are on a mission to redefine what it means to be a premier sales and support firm, one empathetic interaction at a time. If you're enthusiastic, goal-oriented, and have a passion for helping businesses grow, we want you on our team! As a Client Support...

  • Client Support Associate

    4 weeks ago

    Boulder, United States World Wide Events Ltd. Full time

    We specialize in creating engaging sales experiences aimed at generating revenue for our clients. We are on a mission to redefine what it means to be a premier sales and support firm, one empathetic interaction at a time. If you're enthusiastic, goal-oriented, and have a passion for helping businesses grow, we want you on our team! As a Client Support...

  • Client Support Associate

    2 months ago

    Boulder, United States World Wide Events Inc. Full time

    We specialize in creating engaging sales experiences aimed at generating revenue for our clients. We are on a mission to redefine what it means to be a premier sales and support firm, one empathetic interaction at a time. If you're enthusiastic, goal-oriented, and have a passion for helping businesses grow, we want you on our team!As a Client Support...

  • Entry Level Associate

    2 weeks ago

    Boulder, United States World Wide Events Ltd. Full time

    We specialize in creating engaging sales experiences aimed at generating revenue for our clients. We are on a mission to redefine what it means to be a premier sales and support firm, one empathetic interaction at a time. If you're enthusiastic, goal-oriented, and have a passion for helping businesses grow, we want you on our team! As a Client Support...

  • Client Associate

    2 days ago

    Boulder, United States Wells Fargo Full time

    About this role: Wells Fargo is seeking a Client Associate in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about our career areas and lines of business at wellsfargojobs.com . In this role you will: Assist Financial Advisor(s) colleagues with service and operational related activities such as providing service to clients via...

  • Client Service Associate

    1 day ago

    Boulder, United States TransPerfect Full time

    Who We AreDo you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys working in an...

  • Registered Private Wealth Client Associate

    4 weeks ago

    Boulder, Colorado, United States Bank of America Full time

    Job Description:Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education,...

  • Registered Private Wealth Client Associate

    1 month ago

    Boulder, Colorado, United States Bank of America Full time

    Job Description:Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education,...

  • Registered Private Wealth Client Associate

    2 weeks ago

    Boulder, Colorado, United States Bank of America Full time

    Job Description:Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education,...

  • Client Service Associate

    2 weeks ago

    Boulder, Colorado, United States Zions Bancorporation Full time

    At Vectra Bank, the Rocky Mountain region is a part of who we are, and we understand why families and businesses choose to live, grow, play and work here. Recently recognized as one of the Denver Posts Top Workplaces for Vectra Bank Colorado offers our customers, and our employees, the best of both worlds: a broad reach and depth of financial resources...

  • Host Home Provider

    2 weeks ago

    Boulder, Colorado, United States Support Full time

    Host Home Provider/Foster Care - Respite for Current Client - $500 bonus Salary Range: Ranges depending on the clients' disability level and agreed-upon rate with the contracted host home provider Support Inc. is a highly regarded service agency that serves individuals with intellectual and developmental disabilities. We have an excellent reputation for...

  • Client Service Representative

    1 month ago

    Boulder, United States VCA Antech, Inc. Full time

    VCA Broadway Animal Hospital is seeking a Client Service Representative (CSR) to join our team! We are a three-doctor general practice located in beautiful Boulder, CO. Proudly accredited by AAHA, designated as an AAFP Silver Cat Friendly Practice, and staffed with several CAETA Peaceful Euthanasia certified members, we provide exceptional care while...

  • Client Service Representative

    4 weeks ago

    Boulder, United States VCA Antech, Inc. Full time

    VCA Broadway Animal Hospital is seeking a Client Service Representative (CSR) to join our team! We are a three-doctor general practice located in beautiful Boulder, CO. Proudly accredited by AAHA, designated as an AAFP Silver Cat Friendly Practice, and staffed with several CAETA Peaceful Euthanasia certified members, we provide exceptional care while...

  • Client Service Representative

    2 weeks ago

    Boulder, Colorado, United States VCA Animal Hospitals Full time

    VCA Broadway Animal Hospital is seeking a Client Service Representative (CSR) to join our team We are a three-doctor general practice located in beautiful Boulder, CO. Proudly accredited by AAHA, designated as an AAFP Silver Cat Friendly Practice, and staffed with several CAETA Peaceful Euthanasia certified members, we provide exceptional care while striving...

  • J.P. Morgan Wealth Management

    4 days ago

    Boulder, United States JPMorgan Chase Remote Work Freelance Full time

    At J.P. Morgan Chase, we have an enthusiasm for helping our clients, taking care of our employees, building relationships, and delivering extraordinary customer service while maintaining a strong commitment to diversity and inclusion. Using a broad investment product and thought leadership platform along with cutting edge digital technology, you will be...

  • Retail Print and Client Services Supervisor

    4 weeks ago

    Boulder, Colorado, United States Office Depot General Full time

    Overview At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location. The Print and Client Services Supervisor is a full-time role and the person in this position will have ownership of the Print and Client Services area while simultaneously collaborating with the management team to drive customer...

  • Retail Print and Client Services Supervisor

    1 month ago

    Boulder, Colorado, United States Office Depot General Full time

    Overview At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location. The Print and Client Services Supervisor is a full-time role and the person in this position will have ownership of the Print and Client Services area while simultaneously collaborating with the management team to drive customer...

  • Client Engagement Specialist

    7 days ago

    Boulder, United States Barry-Wehmiller Companies Inc Full time

    About Us: Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly...