Bilingual Customer Service

1 week ago

Jupiter, United States Cutting Edge Recruiting Solutions Full time
Job DescriptionJob Description

Summary of Role

The Customer Service Administrator processes incoming service requests from initial contact through order completion. They also handle billings and collections, and maintain customer databases with up-to-date information.
Provides clear and concise communications with clients, service technicians and third-party vendors. Well-aligned candidates will perform accounting functions and administrative duties as needed to support the daily flow of work.

This role will be a contract-to-hire arrangement administered by Cutting Edge Recruiting Solutions for our client in Jupiter, Florida.

This is a fully on-site role, so only local candidates who can start quickly are able to be considered. Be advised that sections of the office are pet-friendly environments.

Job Responsibilities
  • Processing all incoming client service, maintenance, and warranty calls in pleasant and courteous manner.
  • Assigning service tickets to Technicians based on schedule and geographical locations.
  • Scheduling and coordinating service and access to job site locations as needed.
  • Ensuring all information and documentation is properly captured by technicians before processing service tickets into billings.
  • Assisting in ordering/shipment of materials and equipment as needed
  • Maintaining the dispatch board / schedule for service work and follow ups.
  • Maintaining maintenance agreements and logs, scheduling service as needed.
  • Performing collection calls on past due billings and other accounting functions as needed.
  • Processing timesheets for the department and coordinate process with Payroll administrator
  • Adhering to the policies and procedures of the company.
  • Processing and documenting all work in a timely manner.
  • Replenishing office supplies as needed.
  • Performing additional work as directed by manager including administrative activities and clerical tasks.

Required Experience
  • 1+ years of dispatching experience in a service-oriented environment e.g., HVAC or roofing industry
  • High school diploma or equivalent, or higher
  • Bilingual speak/read/write English & Spanish required
  • Advanced customer service skills
  • Ability to multi-task and maintain organized atmosphere
  • Valid driver's license, insurance-worthy driving record
  • Ability to satisfy pre-employment substance and/or background screens required


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