Coordinator - Group Desk

3 weeks ago


Las Vegas, United States Wynn Las Vegas Full time
Job DescriptionJob DescriptionJob Description

The Group Desk Coordinator specializes in Convention groups, acting as a liaison between the Hotel and Sales Department at Wynn|Encore.  This includes providing support with group reservations, group contacts, group master accounts, group billing, special requests, room assignments, distribution of keys, attending Pre-Convention meetings and answering questions pertaining to groups.

Job Responsibilities:

  • Work with Convention Services Managers and Convention Desk to ensure all appropriate information is communicated to the Front Office in a timely manner to prepare for and execute group arrivals and departures.
  • Review group resumes and ensure that all contractual concessions are upheld during the group’s program. 
  • Compile requested daily reports for in-house groups.
  • Maintain all master accounts while Convention groups are in-house by completing necessary billing revisions.
  • Attend Pre-Convention meetings to review details for all up-coming Convention groups.
  • Interact positively with guests and on-site contacts while promoting hotel facilities and services.
  • Working in a team-oriented environment.
  • Maintain cleanliness of the Group Desk area.
Qualifications

Job Requirements:

  • High school diploma or equivalent
  • Two years of customer service experience
  • Minimum of two years Guest Services and/or Front Desk experience at a luxury resort
  • Knowledge of hotel property management system (Opera) preferred.
  • Proficiency in MS Office


Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.



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