Group & Wholesale Agent

2 weeks ago


Las Vegas Nevada, United States Golden Nugget Full time
Overview:
Group Wholesale Agent 
The Groups and Wholesale agent is the liaison between the Sales, Convention Services, group coordinators and the hotel inventory system. Their main goal is to receive, review, process, and accommodate all group business, wholesale, extranet, and third-party business.   

 

Responsibilities:
Receives, reviews, and builds all group bookings in LMS & SharePoint systems 

Adjust group blocks according to requests and information from Sales and Convection Services teams in conjunction with requests and directives from the Groups and Wholesale Management team 

Process group rooming listings in their various formats, at department standards, in the LMS system 

Review, compare, and improve group notations, reservations, master accounts, and/or other group related items per group resumes published by the Convention Services and Sales teams  

Articulately reject all requests that would break hotel policy, procedure, and/or guidelines via written communication 

Post charges to reservations and group master accounts, as needed  

Inspect all arriving groups for appropriate notations and build information, as listed 

Verify and compare group build information to received communications 

Verify and post group buffet, baggage, ancillary, and special charges 

Review applied billing profiles, reservation rates, stay dates, and other billing information 

Review all communicated VIPs and notate as needed 

Prepare and check in all group check in, motor coach, entertainment, small groups service, and specialty group check ins to the highest standards, as listed 

Block group arrival reservations per department guidelines 

Reach out to and communicate with tour leaders on arrival times 

Relocate to the Front Desk and/or Carson Tower Air Door for group check ins 

Communicate all group baggage requests and/or wake up requests via SharePoint 

Compile reports for Room Reservations, Groups and Wholesale Management, and other departments as directed 

Process wholesale, extranet, and third-party company requests, reservations, modifications, cancellations, as needed. 

Receive and answer questions regarding Groups, wholesale, extranet, and third-party companies as they are communicated from throughout and outside the company 

Qualifications:
High School Diploma or GED 

4 years’ experience within a related field 

Superior written and oral communications skills. 

What we offer you: 

Multiple benefit plans to suit your needs 

Paid Time Off 

401K 

Opportunities for advancement 

Positive and respectful work environment where diversity is valued 

Generous employee discounts on dining, retail, amusements, and hotels 

Community volunteer opportunities 

 

Disclaimer:  The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. 

Posted Salary Range:
USD $18.79 - USD $18.79 /Hr.



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