On-site Technical Manager
2 months ago
This role will provide advice and assistance to the customer in order to meet desired customer objectives. The candidate will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning. The candidate will plan and manage assignments in coordination with the Senior Operations Manager, to include installation and startup of new customer capabilities, along with troubleshooting technical problems. The position will be expected to establish good working relationships with customers through positive results, and to promote other services and offerings on existing programs. This position will work from our office location as well as a customer location in the area depending on customer requirements.
Primary Duties/Responsibilities:
- Provide general technical direction and assistance to the customer in the operation of the capabilities within their portfolio;
- Act as a technical liaison with customers and prepare briefings, reports, and informational analyses to support program initiatives.
- Provide On-Site service management with complete and prompt information sharing between the customer and the Senior Operations Manager regarding status of programs, customer problems, successes, project risks, trends and climate;
- Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of program capabilities;
- Assist customer in scheduling maintenance and workload of assigned projects;
- Actively manage risk and issues associated with the project and program;
- Review reported malfunctions and identify / analyze any undesirable trends and make recommendations on findings;
- Review effectiveness of operational actions in order to identify training needs and/or improvements;
- Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements;
- Development of Quality Assurance Programs for all project products and services.
Required Skills:
- Bachelor’s degree (or equivalent years of applicable experience) with 10+ years of experience
- Strong technical knowledge in systems engineering, networking, communications engineering or software development
- At least 5 years of experience in a management capacity, preferably within a dynamic environment that operates on tight schedules and stringent customer requirements
EEO Statement
We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.
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