Client Services Manager

3 months ago

Allentown, United States 365 Health Services Full time
Job DescriptionJob Description

365 Health Services is looking for an energetic, motivated, bilingual leader that thrives in a team environment. The healthcare industry is one of the fastest growing sectors in the country and this opportunity puts you in the driver seat of a rapidly expanding company that is looking for their next leaders. The Client Services Manager position is ideal for any competitive individual who is looking to challenge themselves and take their career to the next level.

QUALIFICATIONS FOR CLIENT SERVICES MANAGER (CSM):

Bilingual, Spanish preferred

Positive attitude

Excellent communication skills

Solution-oriented

Eager / Competitive

Ability to thrive and collaborate in a fast-paced environment

Bachelor's Degree, preferred

PRIMARY DUTIES AND RESPONSIBILITIES:

Develops and executes recruitment strategies to attract, screen and hire quality healthcare professionals who meet the office’s immediate and projected needs

Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates

Responsible for on-call duties during non-business hours and weekends as needed.

Matches and evaluates candidate skills to client and consumer needs through screening and interviewing

Completes necessary reference checks on candidate’s background and work experience

Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts

Negotiates salary, terms and conditions of employment with candidates

Schedules direct care workers and field staff for initial placement and ongoing assignments

Manages direct care workers and field staff while on assignment: assesses and investigates direct care worker and field staff concerns and issues, and provides performance coaching, counseling and disciplinary action when appropriate

Maintains regular contact to and develops relationships with active clients, consumers and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities

Ensure client, consumer and referral source expectations are understood and met while addressing and resolving concerns relating to customer service, caregiver or field staff performance

Documents candidate, direct care worker, field staff and client correspondence and activities within the system of record

Incorporates direct care worker and field staff retention strategy into daily routine

Responsible for learning all functionalities and operations of the branch office

Adheres to and promotes company policies and procedures

Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads

Ensures confidentiality of all consumer records and personnel files in accordance with agency and HIPAA guidelines

Ensures all services, functions, and employee practices are in accordance with Affirmative Action policies and laws

Responsible for ongoing compliance with all current federal, state and local regulations, company policies and procedures, and reimbursement guidelines

Responsible for oversight of revenue cycle management

Demonstrates a commitment to advancing 365 Health Services, LLC

Must possess the personal characteristics of professionalism and commitment to high standards with a strong work ethic, confidence, creativity, innovation, integrity and stability

Performs other duties as necessary

BENEFITS:

Health Insurance Packages

Paid Time Off

401K

Schedule:

Monday to Friday

Paid On-Call (Shifts Alternate, Responsible for Answering Calls outside of Business Hours)

ADDITIONAL COMPENSATION:

Weekly Commission

Weekly On-Call Pay

Bonuses

EDUCATION:

Bachelor's (Preferred)

Work Location: In-person

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