Dispatcher
2 weeks ago
DISPATCHER
Responds to incoming radio calls made by drivers and dispatches calls through proper channels.
ESSENTIAL DUTIES:
- Maintain communication with the Drivers in the field to ensure quality customer service.
- Communicate with Route Supervisor regarding Driver or Dispatch problems.
- Assure that all daily activities and assignments are completed on a timely and or a scheduled basis.
- Work closely with Customer Service Call Center to resolve issues and ensure quality customer service.
- Assist Drivers with any questions regarding service or work orders.
- Responsible for dispatching calls through proper channels.
- Dispatch roll offs and service calls as defined by work orders.
- Contact customers regarding problems in servicing the account.
- Update and maintain front sheets.
- Perform other duties as assigned by management.
- Handle incoming service orders, directs drivers, and resolves service issues.
- Work with route managers and the service department to optimize routes.
- Dispatch drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response.
- Field incoming calls from customers or customer service department, managing requests for pick-up or container delivery and ensuring same-day service.
- Initiate outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues.
- Troubleshoot and resolves potential delivery and pick-up problems before they result in service issues.
- Ensure same-day service on missed pick-ups by coordinating driver movement in the field.
- Assist in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
- Identify and plans deployment for increases/decreases in route volumes, shifting resources in response to seasonal and other fluctuations.
- Record and documents information and distributes to appropriate departments, including: route information, driver productivity information, sales and service issues and opportunities, safety issues, and problem stops.
- Ensure accuracy and thoroughness of pick-up, container delivery, service, and driver records.
KNOWLEDGE SKILLS AND ABILITIES:
- Ability to communicate effectively in English is required, and Spanish communication is a plus.
- Ability to effectively interface with drivers and customers.
- Familiarity with Microsoft Excel and Outlook
- Knowledge of basic accounting principles
TRAINING AND EXPERIENCE:
- Two years’ experience as a dispatcher, required.
- Waste Industry, preferred
PHYSICAL:
- Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day
- Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain.
- Hearing sufficient to understand conversations, both in person and on the telephone.
WORKING CONDITIONS:
- Work area is primarily in an office setting and may have fluorescent lighting and air conditioning.
We offer competitive wages and an excellent benefits package including 401k and 100% paid medical/dental/life insurance and holidays/vacation/PSL.
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