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Sales Manager

4 months ago

South Bend, United States DOUBLETREE BY HILTON SOUTH BEND Full time
Job DescriptionJob Description

Our DoubleTree by Hilton Hotel is looking for an experienced, dynamic, and driven Sales Manager to join our team. The ideal candidate will have an in-depth knowledge of the hospitality industry, and at least three years of direct sales experience.

Our great Indiana hotel located in the heart of downtown South Bend has 291 guest rooms with spectacular views of the St. Joseph River. The hotel has a Starbucks, and full-service restaurant, Baker’s Bar & Grill set within a 9-story glass atrium. With 15,000 square feet of meeting and event space, our DoubleTree by Hilton Hotel is the perfect location for any meeting, wedding, or special event.

Job Summary: The Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.

Education & Experience:  

  • At least 4 years of progressive hotel sales experience or a 4yearcollege degree and at least 2 year of related experience or a 2year college degree and 3 or more years of related experience.
  • Must have a valid driver’s license in the applicable state.
  • Must be skilled in Windows, Company approved spreadsheets and word processing. 

Physical requirements: 

  • Long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements 

  • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with DoubleTree by Hilton standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with DoubleTree by Hilton standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management. 

Fundamental Requirements:

  • Attend daily Embassy Suites by Hilton Business Review meetings.
  • Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
  • Develop a complete knowledge of company sales policies and SOP’s and ensure knowledge of and adherence to those policies by the sales team.
  • Meet or exceed set goals.
  • Operate the Sales Department within established sales expense budget.
  • Participate in required M.O.D. and Saturday office coverage as scheduled.
  • Initiate and follow up on leads.
  • Maintain and participate in an active sales solicitation program.
  • Monitor production of all top accounts and evaluate trends within your market.
  • Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
  • Meet or exceed sales solicitation call goals as assigned by the Director of Sales.
  • Invite clients to the hotel for entertainment, lunches, tours and site inspections.
  • Assist in implementing special promotions relating to direct sales segments, i.e. Sales parties, sales blitzes, etc.
  • Assist in the preparation of required reports in a timely manner.
  • Be familiar with all Embassy Suites by Hilton sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
  • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
  • Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
  • Meet and greet onsite contacts.
  • Abide by Prime Selling Time (PST).
  • Develop networking opportunities through active participation in community and professional associations, activities and events.
  • Review meeting planner evaluations with the DOS to ensure that issues receive follow-up.
  • Entertain clients.
  • Handle inquiries as part of Inquiry Day Program.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.