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Lead Dispatcher

5 months ago

Canton, United States My Georgia Plumber Full time
Job DescriptionJob DescriptionSalary: $18-$26 Hourly

My Georgia Plumber is a leading provider of plumbing services, committed to delivering exceptional quality and customer satisfaction. With a dedicated team of skilled technicians and a focus on innovation, we strive to exceed the expectations of our clients while maintaining the highest standards of professionalism and integrity.


Position Overview:


We are currently seeking a Technician Support Coordinator (Dispatcher) to join our dynamic team. In this pivotal role, you will serve as the central point of contact for coordinating and dispatching our team of technicians to service calls and appointments. The successful candidate will possess excellent organizational skills, strong communication abilities, and a customer-centric approach to problem-solving.


Responsibilities:


  • Receive and prioritize service requests from clients via phone, email, or other communication channels.
  • Coordinate the scheduling of service appointments and dispatch technicians to designated locations in a timely manner.
  • Communicate effectively with technicians to ensure they are equipped with all necessary information and materials for each job.
  • Monitor and track the progress of service calls, providing updates to clients and addressing any issues or concerns that may arise.
  • Collaborate with other team members to optimize scheduling efficiency and maximize customer satisfaction.
  • Maintain accurate records of service activities, including job details, technician assignments, and client communications.
  • Schedule: Monday - Friday, 8am - 5:30pm
  • Experience with multi-tasking and high volume calls (100+ calls on some days)
  • Must be able to provide exceptional customer service, even on high-stress days.
  • Ability to learn quickly and multi-task in a fast-paced environment
  • Experience with Service Titan software is a plus
  • Intermediate skills with Microsoft Office word and excel
  • Dependable, reliable transportation, outstanding written and verbal communication skills


Qualifications:


  • Previous experience in a similar role, preferably within the plumbing or HVAC industry.
  • Strong organizational skills with the ability to prioritize tasks and manage multiple priorities effectively.
  • Excellent communication skills, both verbal and written, with a customer-focused attitude.
  • Proficiency in using computer software and scheduling systems to manage service requests and technician assignments.
  • Ability to remain calm under pressure and adapt to changing circumstances in a fast-paced environment.
  • Knowledge of plumbing systems and terminology is a plus, but not required.


Benefits:


  • Competitive salary commensurate with experience.
  • Comprehensive benefits package, including health insurance and retirement savings plan.
  • Opportunities for career advancement and professional development.
  • Positive and collaborative work environment with a focus on teamwork and mutual support
  • Paid training, holidays, and time off so you can recharge
  • Opportunities for ongoing training and development to keep you at the top of your game
  • 401(k) with company match to help you plan for your future
  • A supportive team and work environment where you can thrive 

At My Georgia Plumber, we prioritize the growth and success of our employees, actively supporting them in reaching both their personal and financial aspirations. We highly value the input of our dedicated team members and customers alike as we continue to expand. So, what are you waiting for? Join a team that's on the rise and embark on an exciting journey with us