Receptionist & Phone Operator

3 weeks ago

Orlando, United States Carl Black Orlando Chevy Buick GMC Full time
Job DescriptionJob Description

Job Summary:
Carl Black Orlando Chevy Buick GMC is seeking a highly motivated individual to join our team as a Receptionist & Phone Operator. This is a full-time position in which the successful candidate will be responsible for providing exceptional customer service over the phone as well as in the showroom. The ideal candidate will have a passion to provide an exceptional customer experience & hospitality to clients visiting the store, with great attention to detail.

Compensation & Benefits:
This position offers a competitive hourly rate of $12 per hour, plus the opportunity to earn commission based on appointments set for service or sales. Our receptionists also enjoy weekly pay, as well as a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) retirement plan, and paid time off.

Responsibilities:
- Answer and transfer incoming phone calls with a friendly and professional demeanor
- Direct customers to the appropriate department or staff member
- Take detailed messages and ensure they are delivered promptly to the intended recipient
- Provide information about the dealership's products and services to callers
- Assist with scheduling appointments and managing the dealership's calendar
- Monitor and respond to voicemail and email messages in a timely manner
- Maintain a clean and organized reception area
- Other administrative tasks as assigned by management

Requirements:
- High school diploma or equivalent
- 1-2 years of customer service experience, preferably in the automotive industry
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in using various computer programs, including MS Office
- Strong attention to detail and organizational skills
- Ability to work a flexible schedule, including one of two weekend days

EEOC Statement:
Carl Black Orlando Chevy Buick GMC is an equal opportunity employer and prohibits discrimination of any kind. We are committed to creating a diverse and inclusive workplace for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.

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