Sales Representative
4 weeks ago
OBJECTIVE/S:
To ensure the fulfillment and coordination of the sales and marketing processes with relevant interested parties
DUTIES:
Regular Duties:
- Participate in the production planning and inventory control by providing sales historical data and sales forecast to eliminate out of stock occurrence
- Manage the order process from receipt to fulfillment. Ensuring accuracy and completeness of sales orders, including pricing, product details and customer information
- Communicate with the customers regarding order status
- Coordinate with internal teams to ensure timely order processing, payment, and delivery schedules
- Gather data and develop charts for analysis of sales performance and its quality objectives
- Support in preparations for marketing events such as retrieval of marketing materials and logistical requirements
- Handle customer feedbacks regarding sales and resolve issues to ensure customer satisfaction
- Assist in the preparation of sales budget and target. Identify trends and opportunities for sales improvement
- Maintain accurate and up-to-date sales records, including sales invoice, customer profiles, contracts and database.
Occasional Duties
- Participate in the international standard certification process as an auditee in the assigned function
- Provide inputs in developing and improving policies and procedures of the assigned function to comply with international standards and regulatory requirements
- Develop and improve processes that will ensure the satisfaction of internal and external relevant interested parties
- Regularly update and improve standard operating procedures relevant to sales and marketing
- Provide continual improvement initiatives to streamline the processes
- Participate and provide valuable inputs during Management Reviews
- Ensure compliance with company policies, regulatory and international standard requirements
- Assist in training and onboarding new sales team members . Provide guidance on the sales process, systems and tools. Share product knowledge and sales techniques to enhance the performance of the sales team.
Requirements
QUALIFICATIONS:
Education:
- Bachelor’s Degree in Business Administration , Marketing or any related field is preferred.
Work Experience:
- Preferably with at least 3 years experience in digital sales and marketing. Including experience in managing customer relationships or working in a customer-facing role.
Skills:
- Strong verbal and written communication skills. Capable of communicating clearly, professionally and confidently.
- Must be well organized and have excellent attention to detail to ensure accuracy in order processing, documentation and data analysis.
- Ability to prioritize tasks, manage multiple deadlines and work efficiently under pressure. They should be able to work in a fast paced environment and adapt to changing priorities.
- Strong problem solving and decision making skills are valuable to resolve issues related to orders, customer inquiries or sales processes
- Proficiency in using sales software and project management platform.
- Possesses a good interpersonal skill and ability to work effectively as part of the team.
- Should have a customer-centric mindset. Understanding customers needs and providing excellent service
- Should be able to adapt to changing situations and demonstrate proactive approach and willingness to take initiative, learn new skills, and contribute to process improvement.
- Brand advocate who drives enthusiasm, momentum and collaboration around a shared vision
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
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