Collection Representative
2 months ago
Thousand Oaks based American Recovery Service Incorporated, a business division of FirstSource Solutions, provides legal debt recovery services for a variety of original creditor clients. **We are seeking a bright and articulate person with strong negotiations skills for a FULL TIME position IN OFFICE here in Thousand Oaks CA.**
**Position Details**:
- In-Office**:555 St. Charles Dr., Suite 100. Thousand Oaks, CA 91360**:
- Full Time (40 Hours a week)**:Monday-Friday from 7am-3:30pm**:
- Pay Range**:Between $18 - $20 (based on past expereince)**
- Ability to handle high call volume, inbound/outbound.
- Able to successfully negotiate.
- Ability to adhere to all state, federal, regulatory and client guidelines.
- Excellent written and verbal communication skills are a must.
- Collections, telemarketing, sales, or call-center experience preferred.
**Requirements**:
Duties of a collector include, but are not limited to:
- Utilize collection demand scripts; and adapt scripts as necessary in order to negotiate/resolve disputes and/or challenges.
- Research accounts with state and federal regulatory bodies to verify/locate responsible parties.
- Maintain an active inventory of no less than 250 accounts while consistently achieving monthly collection goals.
- Use collection systems and technology to monitor, notate and schedule accounts for collection activity.
- Investigate, evaluate, and analyze data in order to determine debtor's ability to pay.
- Adhere to assigned work schedule and hours.
- Attend and participate in all training classes and or meetings requested by management.
**Job Types**: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- Office
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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