Collection Representative

2 months ago


Thousand Oaks, United States Firstsource Advantage Full time

Thousand Oaks based American Recovery Service Incorporated, a business division of FirstSource Solutions, provides legal debt recovery services for a variety of original creditor clients. **We are seeking a bright and articulate person with strong negotiations skills for a FULL TIME position IN OFFICE here in Thousand Oaks CA.**

**Position Details**:

- In-Office**:555 St. Charles Dr., Suite 100. Thousand Oaks, CA 91360**:

- Full Time (40 Hours a week)**:Monday-Friday from 7am-3:30pm**:

- Pay Range**:Between $18 - $20 (based on past expereince)**
- Ability to handle high call volume, inbound/outbound.
- Able to successfully negotiate.
- Ability to adhere to all state, federal, regulatory and client guidelines.
- Excellent written and verbal communication skills are a must.
- Collections, telemarketing, sales, or call-center experience preferred.

**Requirements**:
Duties of a collector include, but are not limited to:

- Utilize collection demand scripts; and adapt scripts as necessary in order to negotiate/resolve disputes and/or challenges.
- Research accounts with state and federal regulatory bodies to verify/locate responsible parties.
- Maintain an active inventory of no less than 250 accounts while consistently achieving monthly collection goals.
- Use collection systems and technology to monitor, notate and schedule accounts for collection activity.
- Investigate, evaluate, and analyze data in order to determine debtor's ability to pay.
- Adhere to assigned work schedule and hours.
- Attend and participate in all training classes and or meetings requested by management.

**Job Types**: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Weekly day range:

- Monday to Friday

Work setting:

- Call center
- Office

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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