Residential Service Manager

Are you a skilled Manager who works in the residential sector looking for a new opportunity in a dynamic and supportive work environment? Look no further, Maffei Services is the place for you Experience in plumbing is not required.

Why Maffei Services?

• Team Environment: At Maffei Services, we believe in the power of collaboration. Join a team that values your contributions, fosters camaraderie, and works together to achieve excellence in residential plumbing and HVAC services.
• Training and Coaching: We invest in our team's success Benefit from ongoing training programs and personalized coaching sessions to enhance your skills and stay ahead in the ever-evolving plumbing industry.
• Support and Resources: Your success is our priority. At Maffei Services, you'll have access to state-of-the-art resources and unwavering support to ensure you can perform your best work every day.
• Work-Life Balance: We understand the importance of balance. Enjoy a fulfilling career without sacrificing your personal life.

Our Core Values:

• Welcoming
• Open Minded
• Respectful
• Dependable
• Honorable

• What We're Looking For

We are looking for a Service Manager to join our team in the Rowley, Ma. area. If you are a leader, forward thinking, self sufficient and organized, we want to talk to YOU

We Offer:

• Competitive Compensation: Receive a competitive salary, benefits package, and bonus opportunities.
• Starting salary of $83,000 a year plus monthly, quarterly, and yearly bonuses
• 2 weeks paid vacation after 90 days.
• 7 Paid holidays and paid sick time after 90 days.
• Family paid medical,
• Vision, dental and more available after 90 days.
• 401K 

The role of the Service Manager is to provide training and support to technicians in the field. This is an important role in our company because this position is directly responsible for maintaining high levels of customer service and sales objectives. Ability to coach, supervise, and staff a team of plumbing and HVAC technicians as well as effectively communicate with customers. Much of the day will be spent traveling to job sites and offering coaching and guidance to our technicians. This role also includes the managing and mentoring of apprentices.

What You'll Do

• Ride along with technicians to ensure quality service
• Mastering of Nexstar Service System
• Provide constructive feedback and coaching to technicians in a positive and professional manner
• Coach, supervise, and staff a team of plumbing technicians
• Lead consistent weekly 1:1 meetings with technicians
• Conduct impactful training sessions
• Ability to conduct and present weekly meeting
• All Nexstar resources available but must be self-sufficient and able to work independently
• Determine and communicate employee goals and objective

What Makes YOU Great

• You have 3-5 years supervisory management experience
• Experience running a residential sales process
• Impeccable written and verbal communication skills
• Training experience
• Sales experience
• Strong business acumen
• Analytical skills
• Google / MS Office Suite

Ready to be part of our exceptional team?

Apply directly from this ad

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