Looking for Support Engineer, location: Cary, NC
4 weeks ago
Position: Support Engineer
Location: Cary, NC
Duration: Full Time / Permanent
Job Description:- Knowledge around PL/SQL, Unix Shell Scripting, ITIL, Incident/Service Request/Problem/Change Management, Geneos etc
- Monitor support queues and assist the team with daily support in assigning tickets and tracking issues.
- Monitoring, triage and categorization covering IT applications for IT alerts via tools, batches, service requests (mailbox).
- Start/End of day checks and sanity checks.
- Create and maintain relevant support material including KeDB (knowledge database), KOPs (Key Operating Procedures) and run books for supporting the applications.
- Responsible for coordinating and ensuring communications between all necessary teams for any application support issues, including liaising with L2/L3/CSM teams to prioritize and address issues.
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