Looking for Support Engineer, location: Cary, NC

4 weeks ago


Cary, United States Veah Consulting Services Full time
Job DescriptionJob Description

Position: Support Engineer

Location: Cary, NC

Duration: Full Time / Permanent

Job Description:
  • Knowledge around PL/SQL, Unix Shell Scripting, ITIL, Incident/Service Request/Problem/Change Management, Geneos etc
  • Monitor support queues and assist the team with daily support in assigning tickets and tracking issues.
  • Monitoring, triage and categorization covering IT applications for IT alerts via tools, batches, service requests (mailbox).
  • Start/End of day checks and sanity checks.
  • Create and maintain relevant support material including KeDB (knowledge database), KOPs (Key Operating Procedures) and run books for supporting the applications.
  • Responsible for coordinating and ensuring communications between all necessary teams for any application support issues, including liaising with L2/L3/CSM teams to prioritize and address issues.


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