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DevOps Engineer @ Cary, NC Onsite

1 month ago

Cary, United States HCLTech Full time

Role: Devops Engineer

All potential candidates should read through the following details of this job with care before making an application.

Location: Cary, NC

FTE ONLY

Key Responsibilities

Application Monitoring

Proactively monitor application stability using Splunk and New Relic.

Set up alerting and automated responses to minimize downtime.

Perform root cause analysis and manage incidents for issue resolution.

Monitor system performance, identify bottlenecks, and collaborate on optimizations.

User Support

Assist users with UI-related issues and provide effective resolutions.

Create and maintain user-friendly documentation for self-service support.

Develop and maintain incident response procedures for rapid issue resolution.

Enhance troubleshooting tools and processes for improved efficiency.

Be proficient in the web application's user interface for user support.

Diagnose and resolve complex technical issues affecting the web application.

Collaboration with Scrum Team

Collaborate with UI/UX designers and developers to enhance the user experience.

Actively participate in Scrum team activities, including stand-ups and sprint planning.

Ensure seamless integration of reliability and performance enhancements into development.

Collaborate with the team to prioritize and track defect and improvement request progress.

Product Continuous Improvement

Maintain open communication with the Product Owner for product alignment.

Ensure SRE tasks align with the product's strategic goals.

Participate in backlog refinement meetings to prioritize SRE-related work items.

Suggest UI improvements based on user feedback and usage patterns.

Identify, document, and communicate defects and improvement opportunities.

Key Skills And Experience

Utilize containerization technologies (e.g., Docker) and orchestration platforms (e.g., Kubernetes).

Knowledge in GCP and New Relic other similar cloud technologies

Possess strong API knowledge, ensuring availability and reliability.

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