Product Specialist
1 month ago
BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through technology, insight and experience, we deliver success for our clients future. We enable our clients to give their customers a better experience while empowering their people to be their best.
We make big happen for our customers.
We are a business driven by our values and have these at the centre of everything we do. Our BigHanders are dedicated to building a culture where we win together, we learn, we give back, we believe in each other and we find the fun. We are proud to have ranked in Great Places to Work top 50 “UK’s Best Workplaces” list for 6 years.
The Legal Documents Product Specialist will have a full understanding of the BigHand Document Creation (including Styles and Doc ID) products to efficiently implement the software, consult and provide best practice guidance with clients, and support the product post go live.
The Product Specialist will be responsible for raising customer inquiries, prioritize, document, analyse, troubleshoot, and resolve client issues via the CRM tool within the incident management process. You'll also focus on the creation of templates and all associated configurations including ribbons, forms, styles and dynamic content, and content wizards.
- Install BigHand “software” on client site or remotely and configure as needed.
- Design and build customized Microsoft Office templates and associated configurations (including customization of the UI, ribbons and wizards, dynamic document content and printing configurations) within the agreed timelines.
- Perform quality control tests against customized templates and configuration files.
- Delivery of customized templates and configuration files to the client for testing and provide support during testing.
- To review and interpret project scopes and obtain clarification and supporting materials where needed.
- Triage issues raised by clients and escalate where required.
- Produce final hand-over documentation as agreed.
- Keep the PM informed on the progress of the project against plan and raise issues and concerns in a timely manner.
- Escalate cases for development.
- Advanced knowledge of Microsoft Office applications (Word, PowerPoint and Excel).
- Able to diagnose and troubleshoot issues with a pro-active approach to finding the best solution.
- Self-motivated with the ability to work both independently and in a team.
- Able to call on experience to offer advice and best practice guidance when needed.
- Excellent communication skills both virtually and face to face.
- Have the organizational skills to manage workloads efficiently, independently and with full accountability.
- Strong documentation and record keeping skills.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- (Desirable) Experience with SQL Server infrastructure, SQL Server Management Studio.
- (Desirable) Advanced knowledge of BigHand Document Creation and Pitching and Proposals products.
- (Desirable) Experience in the Legal sector.
- 15 days vacation per year + 4 floating holidays
- 3 additional BigHand days off between Christmas & New Year
- Wellbeing benefits including medical, dental, vision, Employee Assistance Program (EAP) and Employee Resource Groups (ERG)
- Company-wide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental health
- Opportunities to give back with company volunteer events and individual volunteer days
- Career growth opportunities and study leave options
- Family benefits including enhanced parental leave and fertility support
- Financial benefits including retirement contributions, short-term disability, life insurance, and flexible spending accounts
- Fully remote working
- Growing business with a global presence and a true focus on work-life balance
We welcome the unique value and individuality that you can bring to BigHand. We are an equal opportunity employer and are dedicated to recruiting solely based on capability and potential regardless of race, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, military status or physical ability. Our BigHanders are dedicated to advancing our culture of belonging by embracing differing viewpoints, opinions, thoughts, and ideas.
-
SIS Senior NDE Specialist
3 weeks ago
Coffeyville, United States Oceaneering Full timeCompany Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore...
-
SIS Senior NDE Specialist
2 days ago
Coffeyville, United States Oceaneering Full timeCompany Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we...
-
Coffeyville, United States Wood PLC Full timeJOB DESCRIPTIONWood is pipelining for new upcoming projects in all disciplines. Locations are US and Alaska. Please complete an application for priority consideration."Authorization to work lawfully in the US without sponsorship from Wood is required"PRIMARY FUNCTIONS: The information management specialist is responsible for liaising and consulting widely to...
-
Coffeyville, United States Wood PLC Full timeJOB DESCRIPTIONWood is pipelining for new upcoming projects in all disciplines. Locations are US and Alaska. Please complete an application for priority consideration."Authorization to work lawfully in the US without sponsorship from Wood is required"PRIMARY FUNCTIONS: The information management specialist is responsible for liaising and consulting widely to...
-
Senior Site Systems Specialist
1 week ago
Coffeyville, United States Total Energies Full timeCandidate Profile Customer service oriented, excellent written and verbal communications skills, ability to multi-task, work well with others. College degree or equivalent work experience. Bachelor's degree in Information Systems field is preferred. Minimum 5 years of experience with end user support in both refinery production and office environments. ...
-
Senior Site Systems Specialist
2 days ago
Coffeyville, United States Total Energies Full timeCandidate Profile Customer service oriented, excellent written and verbal communications skills, ability to multi-task, work well with others. College degree or equivalent work experience. Bachelor's degree in Information Systems field is preferred. Minimum 5 years of experience with end user support in both refinery production and office environments. ...
-
Legal Senior Lawyer H/F
1 month ago
Coffeyville, United States Total Energies Full timeCandidate ProfileAcademic background :Graduate of higher education Bac +5 in international business law. Knowledge and mastery of U.S. lawsDoctorate from ABA accredited law school or international equivalent. License to practice law in the state you are working in.Experience :Minimum of 8/10 years of experience in a similar position and in a complex and...
-
Legal Senior Lawyer H/F
2 days ago
Coffeyville, United States Total Energies Full timeCandidate ProfileAcademic background :Graduate of higher education Bac +5 in international business law. Knowledge and mastery of U.S. lawsDoctorate from ABA accredited law school or international equivalent. License to practice law in the state you are working in.Experience :Minimum of 8/10 years of experience in a similar position and in a complex and...
-
Water Treatment Advisor
1 week ago
Coffeyville, United States Total Energies Full timeCandidate Profile Bachelor of Science, Chemical Engineering and/or minimum 10 years experience on industrial water and process chemical treatment (raw water , steam generation, waste water and close loop cooling towers, desalters), preferably in refining or petrochemical industry Chemical Engineering knowledge: heat and mass transfer, fluid mechanics,...
-
Water Treatment Advisor
2 days ago
Coffeyville, United States Total Energies Full timeCandidate Profile Bachelor of Science, Chemical Engineering and/or minimum 10 years experience on industrial water and process chemical treatment (raw water , steam generation, waste water and close loop cooling towers, desalters), preferably in refining or petrochemical industry Chemical Engineering knowledge: heat and mass transfer, fluid mechanics,...
-
CPI Investigation Worker Trainee
2 days ago
Coffeyville, United States Texas Department of Aging & Disability Services Full timeJob Description: CPI INV Trainee Spec I OVERVIEW Child Protective Investigations (CPI) Investigators investigate claims of child abuse and neglect. They have the difficult task of figuring out what happened and predicting what will happen in the future. CPI receives and investigates reports of abuse and neglect 24 hours per day, every day of the year. ...
-
Americas Customers Procurement Analyst
1 week ago
Coffeyville, United States bp Full timeJob Description: This is position will have a hybrid work schedule with 3 days per week in either our Chicago or Louisville office.About the roleThe Americas Customers Procurement Analyst role is part of a dynamic regional procurement team that is partnering with our Mobility & Convenience Retail Operating Organization (ROO) to support creating scaled,...
-
Project Controls Lead
1 week ago
Coffeyville, United States Wood PLC Full timeJOB DESCRIPTIONWood is pipelining for new upcoming projects in all disciplines. Locations are US and Alaska. Please complete an application for priority consideration."Authorization to work lawfully in the US without sponsorship from Wood is required"PRIMARY FUNCTIONS: Set up and run all required project controls systems, tools, and interfaces to enable the...
-
Project Controls Lead
2 days ago
Coffeyville, United States Wood PLC Full timeJOB DESCRIPTIONWood is pipelining for new upcoming projects in all disciplines. Locations are US and Alaska. Please complete an application for priority consideration."Authorization to work lawfully in the US without sponsorship from Wood is required"PRIMARY FUNCTIONS: Set up and run all required project controls systems, tools, and interfaces to enable the...