Referral Services Administrative Specialist

4 weeks ago

Bend, United States Partners In Care Full time
Job DescriptionJob DescriptionPartners In Care is seeking a Referral Services Administrative Specialist who is responsible for supporting all aspects of the patient intake processes, including establishing and maintaining positive relationships with customers and referral sources.

Compensation: $21.00-$28.00 (DOE).
Location: Bend, Oregon.
Schedule: Full-time, Monday- Friday, 8 am-5 pm.
Company Perks:
  • Two medical, dental, and vision plans; insurance starts on the 1st of the month following the hire date
  • Generous Paid time off.
  • $25,000 life insurance policy.
  • Short and long-term disability.
  • 403b retirement savings with employer match, no vesting required
  • Employee Assistance Program
  • Voluntary benefits: Legal Shield, AFLAC & MASA Transportation.
  • Working for Partners In Care, a community-based nonprofit organization, may make you eligible for the Public Service Loan Forgiveness Program.
What You Get To Do:
  • Assists with all incoming calls and takes referrals.
  • Triages incoming calls to determine services needed and/or refer to other PIC programs/MDs as needed.
  • Processes ROC upon hospital discharge.
  • Registers new patients using electronic medical records (EMR).
  • Enters new referrals into patient charts in EMR.
  • Requests all needed information from referral sources.
  • Processes and coordinates palliative care referrals.
  • Coordinates with Summit oncology, PCMD/FNP, Palliative Care, and Transitions teams.
  • Checks Medicare insurance for all hospice referrals.
  • Checks Medicaid eligibility for hospice.
  • Verifies new referring physician licensure and NPI numbers, enters into Electronic Medical Record (EMR)
  • Enters new referring/attending physicians into Electronic Medical Record (EMR)
  • Follows up on all orders and records requests as needed.
  • Provides clinical intake support and backup, as needed; enters medications; pre-admits phone calls to patients/family; requests orders, requests CTIs
  • Complies with all applicable laws, regulations, policies, and procedures.
  • Adheres to the PIC mission and values. Supports the organization.
Required Skills & Qualifications:
  • Medical terminology skills preferred.
  • Ability to deal tactfully with customers and the community.
  • Demonstrates excellent public relations skills.
  • Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.
  • 2-3 years experience in health care or related field preferred.
  • Proficient in MS Office, Outlook, Word, Excel, etc.
  • Ability to pass a background test, drug screen, and TB test.
  • For those working in the field, current automobile insurance, a valid Oregon drivers license, and reliable transportation are required.
Who We Are: As the largest and oldest provider of home health, palliative care, and hospice services in Central Oregon and one of the largest in Oregon, we provide care to communities throughout the Deschutes, Crook, and Jefferson counties. Partners In Care is unique among other service providers as an independent 501(c)3 nonprofit. Our predominantly mobile workforce of over 200 employees serves patients and their families in a 10,000-square-mile area. About 150 local volunteers work with Partners In Care in fundraising, resource coordination, and other areas of community support.

Culture: We offer a culture of kindness, respect, and learning. We discover what is possible when we come together, allowing our diversity to make us stronger and ensuring all employees, volunteers, patients, and families feel valued and supported.

Company Values: Compassion Dignity Respect Integrity Accountability Community Employees & Volunteers Education Leadership Partnership Stewardship.

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