Access Transport Tech II
2 weeks ago
Summary:
We are looking for an experienced Access Transport Tech II to join our team in the following locations:
- San Diego CA
- Las Vegas NV
- Phoenix AZ
- Oklahoma City
- Norfolk VA
You will be responsible for provisioning and/or configuring aggregate devices, routers, optical access, and/or DWDM equipment that carries video, data, and/or telephony traffic. He/she will utilize various applications for implementation, service, test and acceptance (Remedy, NetSmart, NSP, Preside, Granite, Mint, Secure CRT) at customer sites of increased complexity.
Responsibilities:
- With limited supervision, prepares, configures, installs and provisions Voice, Ethernet and SONET transport equipment for single and multiple dwelling business locations that will support complex services.
- Inserts access transport equipment into fiber rings.
- Performs access transport equipment maintenance support to include changes, upgrades and migrations, disconnects, decommissions, preparation and configuration in support of fulfillment activities.
- Works with contractors/vendors to ensure equipment is installed and operating properly.
- Creates, updates and closes Remedy tickets and coordinates with change control as needed.
- Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected, to initiate billing.
- Ensures quality of processes, programs and customer satisfaction.
- Complies with all safety procedures and policies.
- Performs end-to-end provisioning of customer circuits as designed in an accompanying work package from engineering.
- Performs all final circuit provisioning and configuration of device and intermediate cross-connects.
- Ensures appropriate iOS upgrade is applied.
- Performs basic functional testing of equipment to eliminate out-of-box failures.
- Packages equipment per work order in preparation for installation.
- Works with customers on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
- Assists with initial turn-up of CPE equipment.
- Tests and verifies services in conjunction with the install team.
- Required to work shifts and/or provide 24/7 coverage if needed to meet customer demands.
- SHOUT Notification Tech Ops – Engineering (Alcatel-Lucent SAM, Cisco Prime Infrastructure, RAMP) (Critical Level)
- Remedy Queues: REG - OPERATIONS SVC FULFILLMENT, REG – Engineering Access
- Performs other duties as assigned.
Minimum Requirements:
- HS diploma, GED or relevant work experience.
- 2 or more years of experience preferred in related fields (e.g. technical support, installation and maintenance).
- 2 or more years of experience working with IP, Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies.
- Requires working knowledge and experience with Granite and Mint.
- 2 or more years of experience specifically in provisioning and troubleshooting layer II and III networks for commercial customers.
- Demonstrated knowledge of performance testing and test equipment.
- Excellent interpersonal, communication and collaborative skills to work effectively with the team throughout the organization.
- Valid local State Driver’s License and driving record that meets customer standards.
Preferred:
- AS/AA or Technical Certification in related discipline strongly desired (e.g., Technical Operations).
- Cisco certification- CCNA, CCNP.
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