Client Support Specialist
3 months ago
IBT Apps is currently looking to recruit a suitable candidate for the position of Client Support Specialist. This person is responsible for the i2Suite application that encompasses IBT Apps reporting function offering efficient, customizable, and automated reporting at the regulatory, board, executive and line management levels. The i2suite application allows clients to get transaction based, on-demand reports, automated call reports and more. Additionally, Excel can be leveraged to help build reports that communicate business insights clients need to stay informed. This position plays a crucial role in ensuring that reporting for financial institutions is managed with the use of the application’s dynamic reports capabilities.
Who is IBT Apps?
At IBT Apps, we are more than just a financial services software company – we are a trusted partner to community banks and credit unions across the United States. Our mission is to empower these financial institutions to thrive in today's dynamic banking landscape. Join us in our mission to empower community banks, drive innovation, and make a lasting impact on the financial services sector. Discover what it's like to be part of a team that's reshaping the future of banking across the nation.
We have employees all over the US. This position can be remote in TX, IL, FL, OK, OH, IN, ND, or NC.
Our work style is results-oriented, pragmatic, and rational. We also prefer simple over complex.
Job Description
The Client Support Specialist is responsible for the day-to-day support of IBT Apps clients with the i2Suite report writing application utilizing a ticketing platform, and inbound phone calls. IBT App’s CSS additionally aids with Active Directory Configuration Role Management, Remote Print Setup, General Ledger, Troubleshooting and other assigned tasks or duties, as necessary.
Duties
- Expert Report Writer
- Use SQL coding abilities to write reports that are fine-tuned to institutions' specific needs.
- Expert Report Writer Assistance
- Assisting financial institutions to better understand the i2Suite report writing application database to allow clients to create their own reports.
- Security
- Assisting financial institutions with employee access, making sure access is granted and employee access is in the correct Role.
- Provide additional assistance with Function Privileges, Page Privileges and Report Group Privileges.
- Report Archive
- Assisting financial institutions with Notice management, Batch Management, and Process Management.
- Group Assignment
- Assisting financial institutions with Report Group assignments, Group Name, Friendly Name.
- General Ledger
- Assisting financial institutions with General Ledger outage conditions for research.
- Day to Day
- Report writing
- Use of ticketing application
- In-Bound phone calls
- Analyze/Diagnose client issues/concerns through research
- Case follow-up providing easily understood answers adapted to the client’s situation
- Provide software technical support
Skills & Requirements
- A minimum of one – two years of SQL proficiency and database management.
- A minimum of one - two years of Bank General Ledger Experience
- Experience with a financial institution’s regulatory reporting requirements (Call Report) containing such items as the bank’s income statement, balance sheet, loan information, deposit information
- Use of or familiarity with a support ticketing system such as ZenDesk, Dynamics, Salesforce, Jira.
- Use of or familiarity with ADFS or Azure AD, Network Administration.
- Attention to detail, dependability, integrity, cooperation, stress tolerance, teamwork
- Knowledge of the financial industry, concepts and terminology.
remote work
-
Client Support Specialist
7 days ago
Austin, Texas, United States Domino's Pizza LLC Full timeJoin Our Team as a Client Support SpecialistAt Domino's Pizza LLC, we are on the lookout for dedicated Client Support Specialists who possess exceptional interpersonal skills and a vibrant personality. As our business continues to expand rapidly, we offer numerous opportunities for career advancement.Key Responsibilities:Provide outstanding support to our...
-
Client Support Specialist
2 weeks ago
Austin, Texas, United States Bloomppl Full timeClient Support SpecialistBloomppl is seeking a dedicated Client Support Specialist to enhance our vibrant team. The chosen individual will be instrumental in providing assistance to clients regarding inquiries about our offerings and addressing any technical challenges they may encounter.Key Responsibilities:Efficiently handle client inquiries and...
-
Client Support Specialist
2 days ago
Austin, Texas, United States IBT Apps Full time**Job Summary**We are seeking a highly skilled and experienced Client Support Specialist to join our team at IBT Apps. As a Client Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring their i2Suite and i2OLB platforms are running smoothly and efficiently.**Key Responsibilities**• Manage client...
-
Client Support Specialist
7 days ago
Austin, Texas, United States Advantest America Full timeAdvantest America, Inc. Client Support Specialist Job DescriptionOverviewJoin a vibrant and collaborative team at Advantest America, Inc. as a Client Support Specialist. We are looking for an individual who demonstrates exceptional problem-solving abilities and is committed to delivering outstanding assistance to clients throughout the Americas.Ideal...
-
Client Support Specialist
2 weeks ago
Austin, Texas, United States ABC Home & Commercial Services Full timePosition: Client Support Specialist at ABC Home & Commercial ServicesABC Home & Commercial Services is seeking a meticulous individual to become part of their team as a Client Support Specialist. This position entails managing a range of service inquiries across various sectors including Pest Management, Lawn Care, and Home Renovation.Employment Type:...
-
Client Support Specialist
2 weeks ago
Austin, Texas, United States Inkspirenize Full timeJob Title: Client Support Specialist Location: Remote Department: Customer Support Reports to: Customer Support Supervisor Job Type: Full-time Job Overview: We are looking for a committed and approachable Client Support Specialist to become a part of our team. The perfect candidate will be enthusiastic, patient, and genuinely interested in assisting clients....
-
Client Support Specialist
2 months ago
Austin, United States IBT Apps Full time**Client Support Specialist i2Suite (Reporting & General Ledger) Platform and i2OLB (Online Banking) Platform** Support Cedar Park, Texas Minimum Experience **Mid-level** IBT Apps is a financial services software company that supports community banks and credit unions across the United States. We are looking for candidates with financial institution and/or...
-
Client Support Specialist
2 months ago
Austin, United States LifeWorks Austin Full time** Client Support Specialist** **Job Category****:** Client Support **Requisition Number****:** CLIEN001100 Showing 1 location **Job Details** **Description** LifeWorks of Austin is looking for a Client Support Specialist. The Client Support Specialist works closely with the Chief Program Officer (CPO), in partnership with the Grants and Compliance team, to...
-
Client Support Specialist
7 days ago
Austin, Texas, United States Swipejobs Full timePosition OverviewJoin Our Team as a Client Support SpecialistRole Summary:We are actively seeking a Client Support Specialist to join our dynamic team. In this role, you will assist clients with inquiries regarding our products and services. Your goal will be to deliver exceptional support through various communication channels including phone, email, and...
-
Client Support Specialist
2 weeks ago
Austin, Texas, United States Insight Global Full timeJob OverviewPosition: Client Support SpecialistLocation: On SiteCompensation: $18-20 Hourly Based On ExperienceWe are seeking to fill this position promptly.Full Time Shifts:Monday-Friday: 9am-6pmSaturday: 11am-6pmEssential Qualifications:Self-reliant – Capable of managing opening and closing independentlyProficient in basic computer operations for...
-
Client Support Specialist
3 months ago
Austin, United States Watermark Insights, LLC Full timeWatermark has a fantastic career opportunity for an articulate, skilled Client Support Specialist to join our talented team. This role exists within a fast-growing, dynamic environment (currently remote). The Client Support Specialist position is located in Austin, TX (or remote) and is full-time. We offer a fun and collaborative work environment, a...
-
Client Support Specialist
2 weeks ago
Austin, Texas, United States Bloomppl Full timeClient Support Specialist RoleAbout BloompplAt Bloomppl, we are committed to delivering outstanding client support and ensuring that our customers' needs are met with excellence. Our team is enthusiastic about mentoring and nurturing our staff, providing access to educational resources and pathways for professional advancement.Key Responsibilities:Provide...
-
Client Support Specialist
7 days ago
Austin, Texas, United States Whitehat Virtual Technologies Full timeJob OverviewSalary: The Client Support Specialist plays a crucial role within the Service Desk Team, delivering exceptional support services to our clientele. This position is primarily client-facing, utilizing phone, email, and remote assistance tools, necessitating superior communication and customer service skills. The Technical Specialist is responsible...
-
Client Support Specialist
7 days ago
Austin, Texas, United States Cold Is On The Right Plumbing LLC Full timePosition Overview:Cold Is On The Right Plumbing LLC is on the lookout for a dedicated Client Support Specialist to enhance our customer relations. If you have a strong commitment to delivering exceptional service, this role could be a great fit for you.Key Responsibilities:Engage with clients through various communication channels while maintaining a...
-
Client Support Specialist
1 week ago
Austin, Texas, United States Openwork, LLC Full timeJob OverviewWe are seeking a dedicated Client Support Specialist to join our team. In this dynamic position, you will engage in various administrative tasks, assist clients with their inquiries, manage phone communications, and handle email correspondence.Key Responsibilities:Manage incoming phone callsAddress client emailsPerform additional administrative...
-
Veterinary Client Support Specialist
2 weeks ago
Austin, Texas, United States Pet Specialists of Austin Full timePosition at Pet Specialists of Austin Pet Specialists of Austin is seeking exceptional individuals to become part of our Client Support Specialist team. We are in search of reliable candidates who exhibit a positive demeanor, are self-motivated, and possess outstanding customer service abilities. If you embody these traits, this role may be a great fit...
-
Client Support Specialist
1 week ago
Austin, Minnesota, United States Collabera Full timeHome Search Jobs Job Description Client Support Specialist Contract Type: Temporary Compensation: $19.00 Per Hour Job Responsibilities:Deliver impartial support to Medicaid Providers concerning eligibility, medical claims inquiries, and other program-related questions. Assist in troubleshooting issues and managing escalations as required. Answer phone...
-
**Accounting and Client Support Specialist**
1 week ago
Austin, Texas, United States PJS of Texas, Inc. Full timeJob OverviewThe **Accounting and Client Support Specialist** is responsible for submitting client invoices with supporting documents using various delivery methods. Delivery methods would include client- and third-party portals, email, or, on occasion, mailing. The specialist is expected to resolve submission issues, provide requested support documentation,...
-
Client Support Specialist
2 weeks ago
Austin, Texas, United States Mister Car Wash Full timeJoin Our Team as a Client Support SpecialistAt Mister Car Wash, we believe in creating opportunities for our team members to thrive in a dynamic and enjoyable workplace. As we expand our operations, we are looking for dedicated individuals to join us in delivering exceptional service.Key Responsibilities:Collaborate with a fantastic team in a lively...
-
Bilingual Client Support Specialist
1 month ago
Austin, United States Foundation Communities Full timePosition Description: During the ten-week Open Enrollment period from November 1 to December 15, the Prosper Health Coverage Program hires a team of on-site temporary staff to help community members enroll in affordable health insurance through the federal Marketplace and use their insurance to access care. The timeline for this position is late September...