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Bicycle Sales Associate

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Longmont, United States Longmont Bicycle Company & Front Range eBikes Full time
Job DescriptionJob Description
Summary

We are hiring an experienced Bicycle Sales Associate. Pay range is based on experience level. We sell both eBikes and traditional bicycles. You will help customers by listening to their needs and goals, educating them on products and services, answering questions and guiding them to bicycles, accessories and services that best suit them. You will focus on exceeding customer expectations and sales goals, while working systems that are in place to support your success. A passion for cycling, a knowledge of bicycles, and a proactive and positive attitude are qualities at the top of our list

We love what we do and have fun doing it at our shop. That said, it's hard work and is fast paced. The following list is a must for all new hires:

  • You must be a team player, but also able to work independently
  • You must be a good communicator, dedicated to offering excellent customer service and maintaining open and positive relations with customers and coworkers
  • You must be positive, a good listener and have a lot of patience
  • You must be interested and willing to spend time on continuing education to further develop skills and knowledge (provided by our shop)
  • You must enjoy educating others and building relationships
  • You must be able to keep up in an energetic environment that can sometimes feel hectic and chaotic
  • You must be willing to roll up your sleeves, lend a hand to colleagues and do what's necessary to get the job done
  • You must be thorough, detail oriented, and a problem solver
  • You must be self motivated, proactive, adaptable, dependable and reliable
  • You must have a good sense of humor and zest for adventure


Duties

Duties include but are not limited to:

  • Participate in daily debriefs and weekly morning meetings
  • Greet customers with enthusiasm and utilize the sales process to understand their needs and find the right combination of products and services for their desired results
  • Inform, educate, and make appropriate recommendations based on riding style, experience and goals - whether bicycles, accessories, clothing or other cycling related products and/or services
  • Continuously expand your knowledge of the line-up we carry, including features, use and care. We provide training that will help you stay up-to-date
  • Maintain Trek University Guide Status by completing Trek U modules to further your knowledge or our products, services and procedures
  • Learn as much as possible about bikes, components, apparel, technology, the cycling industry and trends
  • Assist in the daily operations of the store, including opening store, performing closing procedures, processing website orders, cleaning and organizing
  • Maintain all aspects of store inventory and merchandising, including re-ordering, receiving, restocking, product placement, price auditing, cycle counts, etc
  • Follow up with and manage quotes, lead lists and open customer layaways
  • Maintain knowledge of sales and promotions, any price changes/updates needed to be made, and policies regarding payment and exchanges
  • Prep customer bikes for service tickets within our Service Department, and hang parts on new bikes waiting to be built by our service technicians
  • Guide customers regarding local area, riding conditions, and anything riding/trail related
  • Install vehicle rack systems and perform safety checks for the customer
  • Maintain a level of cleanliness and organization throughout the day
  • Other duties as needed/assigned


Requirements

Requirements include but are not limited to:

  • Minimum 1-year experience working as a retail sales associate. Bike shop experience preferred.
  • A cyclist that's passionate about bicycles, and promoting the benefits of a cycling lifestyle and culture
  • Able to work both independently and as a member of a team; committed to providing excellent sales and customer service.
  • Is intrinsically self motivated, positive, and friendly; thrives in a dynamic, fast-paced environment
  • Is organized, detail oriented, and has strong written and spoken communication skills
  • Availability to work a flexible schedule based on business needs, including weekends.
  • Capable of safely lifting and carrying 50lbs on a regular basis
  • Interest in developing own skills and knowledge


Nice To Haves

Preferred candidates will have knowledge and experience in any or all of the following systems and tools:

  • Knowledge of Ascend POS
  • Experience with Microsoft Excel, Office
  • Has worked in a Trek dealership previously
  • Familiar with the Trek lineup
  • Cycling enthusiast


Benefits

Benefits include but are not limited to:

  • Competitive pay based on experience
  • Performance based bonuses
  • 401K
  • Flexible time off
  • Generous employee discounts
  • Positive fun company culture


About Us

Longmont Bicycle Company Front Range eBikes is a local, family owned Trek Electra dealer selling Longmont's largest selection of bicycles. We are a full-service shop with an exceptional sales and service staff and take a lot of pride in the culture, vibe, product offerings and customer service provided to our customers. We have a high energy team of positive professionals that work well together and love what they do. Since opening in 2017, we've been voted as Longmont's Best Bike Shop (in Boulder Weekly's Best of Boulder, East County Awards). We carry something for everyone, from kids bikes to entry level hybrids to high-end full suspension bikes to road, gravel and eBikes.We love what we do and strive to provide an incredible experience for our customers, as well as our employees. When you're on our team, you're well taken care of, encouraged to learn and grow, and are given lots of flexibility and autonomy. Give us your best and we'll give ours back. We're looking for team members that want to grow individually and with our company.