Receptionist - State Farm Agent Team Member

4 weeks ago


Collierville, United States Joe Sarrio - State Farm Agent Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
  • Training & development

Director Of First Impressions/Receptionist Position Overview

A State Farm First Impressions Specialist is responsible for creating a positive and welcoming first impression for customers and visitors. Their main duties typically include:

  1. Greeting customers and visitors: First Impressions Specialists are the first point of contact for customers and visitors entering a State Farm office. They greet individuals with a warm and friendly demeanor, ensuring they feel welcomed and comfortable.

  2. Assisting with inquiries and appointments: Specialists handle customer inquiries, providing general information about State Farm's products and services. They may also schedule appointments with insurance agents or direct customers to the appropriate department for further assistance.

  3. Managing phone calls: First Impressions Specialists handle incoming phone calls, answering general inquiries, and transferring calls to the relevant department or employee.

  4. Providing administrative support: Specialists perform various administrative tasks, such as data entry, filing, managing office supplies, and maintaining office cleanliness. They may also assist with processing paperwork and organizing documents.

  5. Resolving customer issues: If customers have concerns or complaints, First Impressions Specialists strive to address them in a professional and timely manner. They listen attentively, gather necessary information, and escalate issues to the appropriate personnel when required.

  6. Promoting a positive office culture: Specialists play a role in maintaining a positive and inclusive office environment. They collaborate with colleagues and contribute to a supportive and team-oriented atmosphere.

  7. Ensuring office security: First Impressions Specialists may be responsible for monitoring office access, verifying visitor identification, and maintaining security protocols.

It's important to note that specific responsibilities may vary depending on the location and size of the State Farm office, as well as the specific needs of the branch.

Responsibilities

  • Establish customer relationships and follow up with customers, as needed.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...

  • 401K
  • Hourly pay plus commission/bonus
  • Health benefits
  • Paid time off (vacation and personal/sick days)
  • Flexible hours
  • Growth potential/Opportunity for advancement within my agency
  • Hiring Bonus up to $
Requirements

  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Detail oriented
  • Proactive in problem solving
  • Able to learn computer functions
  • Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.



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