Associate Customer Success Manager

2 weeks ago

Madison, United States Rentable Full time
Job DescriptionJob Description

We're Changing the Rentals Industry

We're a profitable, growth-stage company building industry-leading martech and data SaaS products for the rentals industry. While originally known for building and operating one of the U.S.'s largest rental marketplaces - Rentable, we recently launched a martech and competitive intelligence software suite with strong growth rates.

We're a 100% remote team of 90 spread across the U.S. from coast to coast. We operate on a strict no a**holes policy and are proud to have built a community of highly performant people that take our work seriously, but not ourselves.

While we've raised $30MM+ to date from some of the world's best investors, we're profitable with a strong balance sheet and an indefinite runway. We pride ourselves on achieving rapid growth without having to incinerate capital.

If you like the idea of joining an industry-changing company made up of people who genuinely like each other, Rentable could be a great fit for you.

The Role

As the Associate Customer Success Manager, you'll play an important role in driving a seamless experience for our customers. You will take ownership of creating and managing relationships, maintaining account health, upselling accounts, providing product feedback, and driving the customer renewal process all while being an advocate for our customers. Working closely with our customers, you will gain insight into their unique objectives and challenges, and you'll craft personalized responses and plans that cater to varying levels of needs from our customers.

You will be responsible for ensuring our customers are successful in using our software and platform and achieving their business objectives. You will have a passion for customer success and a proven track record of achieving revenue targets.

Responsibilities:

  • Build and nurture strong relationships across a book of customers to understand their goals and deepen usage of our platform
  • Develop deep, multi-threaded relationships with decision-makers of your customers
  • Drive spend across your book of business by collaborating with sales and identifying areas of opportunity
  • Responsible for achieving retention targets within your assigned client base
  • Identify opportunities for growth and collaborate with customers on strategy and upcoming product releases
  • Ensure customer data is accurate and up-to-date in our CRM system
  • Conduct regular business reviews with customers to ensure they are achieving their desired outcomes
  • Create and document client success plans for each of your assigned clients
  • Collaborate with product, support, and marketing teams to provide informed recommendations for our product roadmap & customer communication strategy that enhance the customer experience and drive efficiencies throughout the account lifecycle

Qualifications:

  • A minimum of 1 year of account management or ads or reputation management sales experience
  • Proven performance in hitting monthly benchmarks & metrics in previous positions
  • Highly coachable, self-starter, with a growth mindset
  • Demonstrated ability to create great customer experiences
  • Strong communication skills with customers
  • Strong organizational skills to manage concurrent projects and conversations
  • Ability to navigate complex relationships to accelerate product adoption, and expansion and seek opportunities for growth
  • Ability to problem-solve, be creative, and drive customer retention
  • Self-driven and independent; you thrive without constant supervision
  • A collaborative team player who contributes to the collective success
  • Agility in adapting to new scenarios and learning on the go

Why Rentable:

  • 100% remote workplace
  • Competitive Compensation
  • Stock Options
  • Open Vacation Policy (you take vacation whenever you want)
  • Medical, Dental, and Vision Insurance
  • 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program
  • 401k Program
  • No A**hole policy

If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact your recruiter.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

  • Customer Success Associate

    2 weeks ago

    Madison, United States Wolters Kluwer Full time $48,000 - $53,000

    We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal...

  • Customer Success Associate

    2 weeks ago

    Madison, United States Wolters Kluwer Full time

    We are currently seeking dynamic Customer Success Associate to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance...

  • Customer Success Associate

    2 weeks ago

    Madison, United States Wolters Kluwer Full time $48,000 - $54,000

    We are currently seeking dynamic Customer Success Associate to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance...

  • Customer Success Associate

    2 days ago

    Madison, United States Wolters Kluwer Full time $50,000 - $57,000

    We are currently seeking dynamic Customer Success Associate to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance...

  • Customer Success Manager

    3 days ago

    Madison, United States Exact Sciences Corporation Full time

    **Help us change lives** At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re...

  • Customer Success Manager

    5 days ago

    Madison, United States Indeavor Full time

    The Customer Success Management team within our Revenue organization is dedicated to making our customers successful with Indeavor's core products and services throughout the customer journey. The Customer Success Manager - Manufacturing Excellence (CSM) will join the team as a subject matter expert with a wealth of knowledge in the manufacturing industry...

  • Customer Success Manager

    5 days ago

    Madison, United States Wolters Kluwer Full time

    LOCATION: Remote U.S. locations; preferred East Coast and Midwest time zones OVERVIEW You will play a lead role in managing and driving our customer’s product utilization across the Clinical Effectiveness (CE) product portfolio. You will act as the lead Customer Success representative for our largest and most strategic accounts and will be responsible for...

  • Customer Success Specialist

    2 days ago

    Madison, United States Exact Sciences Corporation Full time

    **Help us change lives** At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re...

  • Customer Success Representative

    4 days ago

    Madison, United States Quartz Full time

    Overview: Every day, we keep our customers at the center of everything we do. Are you known for creating exceptional experiences for others? Do you have an interest in improving the health of others by answering their questions in a knowledgeable, timely and accurate manner? Do you thrive in a fast-paced, ever-changing environment? If so, please consider...

  • Customer Service Associate

    2 weeks ago

    Madison, United States Winn-Dixie Retail Stores Full time

    Overview: Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here. Job Title: Customer Service Associate Location: Retail Grocery Location ...

  • Customer Service Associate

    4 days ago

    Madison, United States Thoroughbred Express Full time

    Job DescriptionJob Description*Full Time and Part Time positions available*Company DescriptionThoroughbred Express Auto Wash is a conveyorized, tunnel-based, express car wash that offers a clean, shiny, and dry car to every customer. We are the fastest-growing carwash in Southern Kentucky, Indiana, and West Virginia. Our team is at the forefront of the...

  • Client Success Manager

    4 days ago

    Madison, United States Clarity Software Solutions Full time

    Job DescriptionJob DescriptionClient Success ManagerAt Clarity, we pave the way to a seamless solution for healthcare document management for our clients, as they navigate through the evolving healthcare industry and increase member engagement.We Offer:Competitive compensation.A full benefits suite including Medical/Dental & Vision plans.401k with company...

  • Client Success Efficiency Manager

    1 week ago

    Madison, United States Clarity Software Solutions Full time

    Job DescriptionJob DescriptionClient Success Efficiency ManagerAt Clarity, we pave the way to a seamless solution for healthcare document management for our clients, as they navigate through the evolving healthcare industry and increase member engagement.We Offer:Competitive compensation.A full benefits suite including Medical/Dental & Vision plans.401k with...

  • Customer Service Associate

    6 days ago

    Madison, United States Myhaus Full time

    **Customer Service Associate** Madison, WI Full Time As a Customer Service Associate youll provide outstanding support and customer service to our account managers, agents, and clients. Your analytical skills, attention to detail, and courteous service sets you apart as a professional, and it sets us apart as an organization. * Youll have an opportunity to...

  • Customer Service Associate

    7 hours ago

    Madison, United States Ollie's Bargain Outlet Full time

    Join our team and live the Ollie-tude!: (Ollie's Core Values)BE A TEAM PLAYER- Associates are expected to be supportive and work together.BE CARING- How do I treat others with courtesy, dignity, and respect?BE VALUE OBSESSED- Live the "good stuff cheap" mindset.BE COMMITTED- Operate with grit, passion, tenacity, and action.BE GROWING- How do we get better...

  • Associate Director, Customer Experience

    1 month ago

    Madison, United States AbbVie Full time

    **Associate Director, Customer Experience - CNS** CAROUSEL_PARAGRAPH * Madison, United States of America * Marketing * 2201305 Abbvie ** Share Job** ** Job Description** **About AbbVie** AbbVies mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have...

  • Customer Experience Associate

    4 days ago

    Madison, United States Chick-fil-A | Madison & Ridgeland Full time

    **Our Customer Experience Associate position gives a unique opportunity for those stay at home parents with school age children, retirees, college students, or home schooled high school students to work a flexible schedule in a fun environment.** **Our Customer Experience Associate position gives a unique opportunity for those stay at home parents with...

  • Customer Experience Associate

    4 weeks ago

    Madison, United States Chick-fil-A Full time

    Description Our Customer Experience Associate position gives a unique opportunity for those stay at home parents with school age children, retirees, college students, or home schooled high school students to work a flexible schedule in a fun environment. Our Customer Experience Associate position gives a unique opportunity for those stay at home parents with...

  • Sales Associate

    4 days ago

    Madison, United States Batteries Plus Bulbs Full time

    Batteries Plus Bulbs in Madison AL is looking for FULL TIME and PART TIME associates.Hourly Pay Up to $17.00 with Retail Battery, Bulb and Phone Repair experience. Batteries Plus Bulbs sells batteries, light bulbs and accessory items to retail and commercial customers. Associate need the ability to engage with customers, listen to there needs about their...

  • Sales Associate

    6 days ago

    Madison, United States Batteries Plus - Orange and Blue Inc. Full time

    Batteries Plus Bulbs in Madison AL is looking for FULL TIME and PART TIME associates.Hourly Pay Up to $17.00 with Retail Battery, Bulb and Phone Repair experience. Batteries Plus Bulbs sells batteries, light bulbs and accessory items to retail and commercial customers. Associate need the ability to engage with customers, listen to there needs about their...