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Case Manager
2 months ago
BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 60 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.
RESPONSIBILITIES
- Manage a full caseload for a diverse client population.
- Conduct intakes and assessment and enter in the database.
- Provide clients with internal and external referrals as needed.
- Perform client advocacy and follow-up services.
- Document client progress and all interactions with, or on behalf of clients in the database.
- Complete trainings needed to facilitate information to targeted communities.
- Participate in community outreach events as scheduled.
- Perform additional duties as assigned by the manager.
QUALIFICATIONS
- High School Diploma or associate degree preferred.
- Bachelor’s Degree in Social Work, Human Services, or a related field preferred but not required.
- Minimum of one year of experience in case management, preferably with immigrant or vulnerable populations.
- Bilingual in French, Bengali, or Spanish preferred.
- Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile, and copier equipment.
- Strong interpersonal, communication, and organizational skills. Ability to manage multiple cases and prioritize tasks effectively.
- Proficiency in virtual meeting platforms is preferred.
- Familiarity with public benefits, government entitlements, immigrant services, and the migrant shelter system
- One year experience preferred.
PHYSICAL REQUIREMENTS
- Ability to use a computer for prolonged periods.
- Ability to occasionally lift and/or move up to 10 pounds.
- Ability to stand, walk, or sit for long periods of time.
- Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork.
- Ability to bend and retrieve objects and/or documents.
- Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
- Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.
BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org.
