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Customer Service at Violet Crown

2 months ago

Bee Cave, United States Violet Crown Full time
Job DescriptionJob Description

At Violet Crown Veterinary Specialists, we are more than just a veterinary hospital; we are a sanctuary of excellence, compassion, and cutting-edge care for pets and their families. Our team is 85 members strong, each bringing unparalleled dedication and expertise. We are now on a quest to find the rare and exceptional—a unicorn who will elevate our front desk experience to legendary heights.

Position Title: Customer Service Representative Team Member- Unicorn Status Required  

Location: Violet Crown Veterinary Specialists, 14360 Falcon Head Blvd Suite 140, Bee Cave, TX  

Team Size: 85  

Reports To: Customer Care Supervisor

Schedule: Shift-based, approximately 8-12 hours per day between 12:00 a.m. to 11:59 p.m. with a 30 minute-1 hour lunch break, depending on the shift length. Typically 4-5 days per week, 20-40 hours per week.

Why Join Us?

Incredible Benefits: Free early access to your pay through Homebase, competitive health insurance, paid time off, and a robust retirement plan.

Positive Environment: Join a team that values empathy, integrity, collaboration, and continuous improvement.

State-of-the-Art Facility: Work in a modern clinic equipped with the latest veterinary technology and resources.

The Unicorn We Seek:

Our ideal candidate is not just attentive, motivated, and reliable—they possess that extra sparkle that transforms every client interaction into an unforgettable experience. You are a master communicator, an empathetic listener, and a dynamic problem solver. You thrive in a fast-paced environment, maintain grace under pressure, and have an unyielding passion for helping both people and animals.

Responsibilities

 Client Interaction:   

  • Greet customers with a magical touch that makes them feel instantly at home.
  • Answer questions and assist clients with a combination of charm and professionalism.
  • Provide clear instructions for expectations and keep clients updated every 15 minutes while they wait.
  • Respond to complaints with poise, empathy, and a commitment to resolution.
  • Conduct follow-up calls after patient checkout to ensure client satisfaction and patient wellbeing.

Administrative Duties

  •    Handle incoming calls and schedule appointments with meticulous attention to detail.
  • Prepare all required data in advance to streamline client visits.
  • Make follow-up and appointment reminder calls that showcase your dedication to client care.
  • Generate and monitor estimates and invoices, ensuring accuracy and transparency.
  •    Manage records requests and maintain a well-organized hospital schedule.

 Financial Tasks

  •  Confirm invoices have appropriate charges. 
  • Provide clients with clear and accurate financial updates regarding ongoing care costs.
  • Assist in collecting deposits and closing out invoices with precision.

 Facility Maintenance

  • Maintain a clean and welcoming work environment that reflects our commitment to excellence.
  • Ensure all client-facing areas are sanitized, organized, and inviting.

 Communication

  • Deliver friendly, high-quality client care to patients and their human companions.
  • Handle phone calls professionally, answering inquiries promptly and accurately.
  • Communicate effectively with clients about their pets’ health, providing educational information without giving medical advice.

 Follow-Up

  • Ensure doctor follows up on diagnostic results from their shift or the previous night.
  • Keep clients of inpatients informed via email, text, or calls.
  • Update rDVM's, ensuring they receive the necessary records.

 Miscellaneous

   We may have additional tasks and will review them with you as they come up.


Qualifications

  • Unwaveringly friendly attitude, especially when dealing with disgruntled clients.
  • Proven reliability and responsibility, with the ability to maintain scheduling commitments.
  • Quick problem-solving skills to address client concerns effectively.
  • Exceptional verbal and written communication skills.
  • Keen attention to detail and ability to multitask effortlessly.
  • Basic knowledge of veterinary terminology and hospital procedures is a plus.

Should You Apply

If you are the unicorn we are looking for—someone who can bring a touch of magic to our front desk and elevate the client experience to new heights—we can't wait to read your application. Join us at Violet Crown Veterinary Specialists and be a part of a team that truly makes a difference in the lives of pets and their families.

Apply now and let your journey to legendary status begin

Available shifts and compensation: We have available shifts all days of the week. Compensation is $18.00 - $23.00/hour.

About Violet Crown Veterinary Specialists: Violet Crown Veterinary Specialists is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at www.violetcrownvet.com.


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