Guest Services Agent
1 week ago
The Guest Services Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is a support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The Guest Service Agent is the first point of contact and therefore represents the brand as all guests enter the hotel.
Job Description
DUTIES AND RESPONSIBILITIES:
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
- Register guests, issue room keys and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
- Responsible to maintain the security of cash, credit card transactions, and guest information.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
- Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Service the shop and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
- Issue, control, and release guest safe-deposit boxes.
- Comply with federal, state, and local laws regarding health, safety, and alcohol services.
- Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
- High School diploma or equivalent required.
- One year of previous hotel experience or retail customer service preferred.
- Previous background from the extended stay industry preferred.
- Ability to speak, read, and write fluent English; other languages beneficial.
- Professional verbal and written communication skills.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
- Problem-solving, reasoning, motivating, organizational and training abilities preferred.
- Experience with Microsoft Office and Opera systems preferred.
- May be required to obtain a TIPS certification.
- Valid driver's license required.
- Frequently standing up, bending, climbing, kneeling, and moving about the facility.
- Carrying, lifting or pulling items weighing up to 50 pounds.
- Frequently handling objects and equipment.
- Standing for extended periods of time.
- Will be required to work mornings, evenings, weekends, and holidays.
- TABC & Food Handlers Certifications required
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
-
Guest Services Associate
5 days ago
Cave Creek, Arizona, United States Hilton Grand Vacations Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Housekeeping Team Member to join our team at Hilton Grand Vacations. As a key member of our housekeeping team, you will be responsible for delivering exceptional cleaning services to our guests and ensuring that our properties meet the highest standards of cleanliness and...
-
Host - Hill Country Galleria Chili's
2 days ago
Bee Cave, Texas, United States Chili's Grill & Bar Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Host to join our team at Chili's Grill & Bar. As a Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their dining experience.Key ResponsibilitiesGuest Experience: Provide exceptional customer service, ensuring that every...
-
Birthday Party Coordinator
3 days ago
Bee Cave, Texas, United States Urban Air Cedar Park Full timeBirthday Party Coordinator Job DescriptionAt Urban Air Cedar Park, we're seeking a highly motivated and enthusiastic Birthday Party Coordinator to join our team. As a key member of our party planning team, you'll be responsible for creating unforgettable experiences for our guests.Key Responsibilities:Party Planning and Execution: Book walk-in birthdays and...
-
Quality Assurance Specialist
3 days ago
Bee Cave, Texas, United States Chili's Grill & Bar Full timeJob SummaryChili's Grill & Bar is seeking a Quality Assurance Specialist to join our team at the Hill Country Galleria location. As a Quality Assurance Specialist, you will play a critical role in ensuring that every guest receives perfectly prepared, high-quality food. You will provide dependable, fast service that is absolutely Chili's.Key...
-
Virtual Sales Agent
2 weeks ago
Cave Springs, United States Winterfell and Company Full timeJob DescriptionJob DescriptionEager to Start Your Sales Journey? Join our innovative team as a Virtual Sales Agent on a 1099 contract basis. This role is perfect for passionate individuals, whether you're an experienced professional or new to sales. Enjoy the freedom of remote work while making a meaningful impact. With our support, you can maximize your...
-
Virtual Sales Agent
3 weeks ago
Cave Springs, United States Winterfell and Company Full timeJob DescriptionJob DescriptionEager to Start Your Sales Journey? Join our innovative team as a Virtual Sales Agent on a 1099 contract basis. This role is perfect for passionate individuals, whether you're an experienced professional or new to sales. Enjoy the freedom of remote work while making a meaningful impact. With our support, you can maximize your...
-
Assistant Manager
4 days ago
Bee Cave, United States Urban Air Cedar Park Full timeThe Assistant Manager motivates, instills accountability and achieves results to drive success in the position while maintaining our Culture of Activating Awesome! This role provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results. ...
-
Licensed Insurance Customer Service
4 months ago
Cave Creek, United States Staff My Agency Full timePosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you...
-
Insurance Office Customer Service Rep
6 days ago
Cave Creek, United States Staff My Agency Full timeMatt Woosley State Farm Agency, located in Cave Creek, AZ is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a low-pressure position focused on Customer Service for a well-established State Farm Agent. If you have a talent for customer care and understand the needs and motivations of...
-
Food Service Specialist
1 week ago
Cave Creek, Arizona, United States El Encanto Restaurants Full timeJoin the Team at El Encanto Restaurants as a Server Position Overview As a Server at El Encanto, you will play a crucial role in delivering a memorable dining experience to our patrons. Your primary goal will be to provide attentive and friendly service, ensuring that every guest feels valued and satisfied throughout their visit. Key Responsibilities Warmly...
-
Team Member: Food Service Ambassador
3 days ago
Cave City, Arkansas, United States Southpaw Full timeJob Summary:At Southpaw, we're seeking a talented Team Member to join our restaurant team. As a Team Member, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key Responsibilities:Greet customers in a friendly and welcoming manner.Take and process orders accurately and...
-
Customer Service and Culinary Team Member
1 week ago
Cave Junction, Oregon, United States Wild River Brewing Full timePosition OverviewWild River Brewing and Pizza Company is seeking a motivated and tech-oriented individual to fill the role of Beer Server and Pizza Maker. This diverse position requires a candidate who is at least 21 years old and possesses a welcoming demeanor, ready to interact with patrons while efficiently managing our ordering systems and active kitchen...
-
Cave Junction, United States Wild River Brewing Full timeJob DescriptionJob DescriptionWild River Brewing and Pizza Company, nestled in the lively town of Cave Junction, is in search of an energetic, tech-savvy Beer Server and Pizza Artisan. This multi-faceted role requires the candidate to be minimum 21 years of age and needs an individual who is ready to engage with our customers with a friendly attitude, while...
-
Entry Level Sales
4 weeks ago
Cave Springs, United States The WRS Group - Symmetry Financial Full timeJob DescriptionJob DescriptionWe are actively hiring for Licensed Life Insurance Agents or those looking to become licensed in life insurance to expand our team. We are a Life Insurance Agency partnered with Symmetry Financial Group serving middle class families in the life insurance industry. Our agents help families in their regional area or whatever...
-
Entry Level Sales
1 month ago
Cave Springs, United States The WRS Group - Symmetry Financial Full timeJob DescriptionJob DescriptionWe are actively hiring for Licensed Life Insurance Agents or those looking to become licensed in life insurance to expand our team. We are a Life Insurance Agency partnered with Symmetry Financial Group serving middle class families in the life insurance industry. Our agents help families in their regional area or whatever...
-
Entry Level Sales
2 weeks ago
Cave Springs, United States The WRS Group - Symmetry Financial Full timeJob DescriptionJob DescriptionWe are actively hiring for Licensed Life Insurance Agents or those looking to become licensed in life insurance to expand our team. We are a Life Insurance Agency partnered with Symmetry Financial Group serving middle class families in the life insurance industry. Our agents help families in their regional area or whatever...
-
Server
3 months ago
Cave Creek, United States El Encanto Restaurants Full timeJob DescriptionJob DescriptionEl Encanto in Cave Creek is hiring SERVERS! Apply today to join our team.Job Description SummaryProvide friendly, responsive service to create an exceptional dining experience for all of our guests by thoroughly following El Encanto's Sequence of Service. Each server's primary objective is to exceed our guests...
-
Server
3 months ago
Cave Creek, United States El Encanto Restaurants Full timeEl Encanto in Cave Creek is hiring SERVERS! Apply today to join our team. Job Description Summary Provide friendly, responsive service to create an exceptional dining experience for all of our guests by thoroughly following El Encanto's Sequence of Service. Each server's primary objective is to exceed our guests expectations in such a manner that will ensure...
-
Server - El Encanto Restaurants
3 days ago
Cave Creek, Arizona, United States El Encanto Restaurants Full timeJob SummaryWe are seeking a skilled and friendly Server to join our team at El Encanto Restaurants. As a Server, you will be responsible for providing exceptional dining experiences for our guests by delivering outstanding service, ensuring timely food and beverage delivery, and maintaining a clean and welcoming environment.Key ResponsibilitiesWelcome and...
-
Host/Hostess
3 months ago
Cave Creek, United States El Encanto Restaurants Full timeJob DescriptionJob DescriptionEl Encanto Restaurants is hiring a friendly and welcoming host/hostess to join our team. We are a family run restaurant who treats all of its employees like family! This position starts at $15.00 - $16.00 an hour. We offer benefits for full time employees and incentives like company parties, meal discounts, growth opportunities...