Customer Service Representative

4 weeks ago


Stillwater, United States Advantage Plumbing Heating & Cooling Full time
Job DescriptionJob DescriptionSalary: $13-$17 per hour

Advantage Plumbing Heating and Cooling is a well-established and reputable company specializing in high-quality plumbing and HVAC services. We pride ourselves on delivering exceptional service to our customers, ensuring their homes and businesses are comfortable, safe, and efficient. We are looking for a dedicated and personable Customer Service Representative to join our team and contribute to our commitment to excellence.

 

Job Description:

As a Customer Service Representative, you will be the first point of contact for our customers. Your role is crucial in managing customer relationships, addressing their inquiries, and ensuring they receive the best service experience. You will handle a variety of tasks including scheduling appointments, answering customer questions, and coordinating with our plumbing and HVAC technicians.


Responsibilities:

  • Answer incoming calls and respond to customer inquiries promptly and professionally.
  • Schedule service appointments and dispatch technicians accordingly.
  • Provide customers with detailed information about our services, pricing, and policies.
  • Handle customer complaints and concerns with empathy and efficiency.
  • Maintain accurate and up-to-date records of customer interactions and transactions.
  • Assist in processing customer payments and managing billing inquiries.
  • Collaborate with team members to ensure smooth operations and exceptional service delivery.

 

Qualifications:

  • High school diploma or equivalent; additional education or certifications in customer service is a plus.
  • Proven experience in a customer service role, preferably in the plumbing or HVAC industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a positive attitude.
  • Proficient in using computer systems and software for scheduling and record-keeping.
  • Ability to multitask and manage time effectively in a fast-paced environment.

 

Benefits:

  • Competitive salary based on experience.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Opportunities for professional development and career advancement.
  • Supportive and friendly work environment.


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