Contact Center Representative

1 month ago


Bristol, United States MetaSource Full time
Job DescriptionJob DescriptionDescription:

The Customer Contact Center Representative is responsible to help customers with their questions about products and programs for our Personal Lending client. This role is expected to provide high-quality support by phone, email, and other written communications.


Schedule: open availability and you may be assigned to one of the shifts below

  • Monday – Friday 11:00 AM – 8:00 PM
  • Monday – Thursday 8:00 AM – 5:00 PM; Saturday 8:00 AM – 4:00 PM
  • Training Date: June 3, 2024 (2-3 Weeks)

Location: In-Office; Bristol, PA


Pay: $14.00 per hour and an additional $0.50 per hour if you are scheduled for Saturday.

Bonus: Additional incentives for exceeding performance targets.

Benefits: Full-Time benefits eligible including Medical, Dental, Vision, Time Off, Wellness Program, Retirement, and more


Responsibilities:

  • Resolves customer concerns, questions, and requests efficiently using their knowledge and understanding of the product or program.
  • Provides the customer with product and service information via phone, email, and or letter.
  • Identifies, researches, and resolves customer issues using computer systems.
  • Maintains current understanding of expectations through training.
  • Partners with the customer service team to meet goals and exceed expectations.
Requirements:
  • At least 18 years of age, at least high school level education, and fluent in English.
  • 6 months of Contact Center experience preferred.
  • Ability to multitask.
  • Ability to type 35+ words per minute.
  • Effective communication skills.

Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.



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