NAFCC Assistant Director of Accreditation Systems

2 weeks ago

Washington, United States NAFCC Full time
Job DescriptionJob Description

JOB TITLE: Assistant Director of Accreditation Systems

TARGET START DATE: June 1, 2024

ESTIMATED HRS/WK 40 hours/week

LOCATION Remote

STATUS Full-Time


The National Association for Family Child Care (NAFCC) is a nationwide non-profit organization dedicated to promoting high-quality child care by strengthening the profession of family child care for nearly one million paid home-based early learning programs serving almost 40% of the 6.7 million children who receive care from a nonrelative regularly. Since 1982, NAFCC has been supporting family child care throughout the country as educators make the intentional professional choice to offer high-quality early care and education in their homes. Their mission Is to support and leverage a nationwide network of educational professionals in expanding and promoting the power of family child care by (1) engaging and developing a diverse membership base of FCC educators; (2) Increasing the number of FCC educators accredited for meeting the highest standards for home-based early care and education; and (3) being a national leader elevating the voice of FCC.


POSITION SUMMARY:

NAFCC is seeking an experienced and detail-oriented Assistant Director of Accreditation Systems to oversee the administration, maintenance, and continuous improvement of our accreditation systems and processes. The successful candidate will be key in customizing Salesforce to meet Accreditation business requirements, providing user training and support, and ensuring data integrity and system performance. The Assistant Director of Accreditation Systems will also collaborate closely with stakeholders to gather systems-related feedback, develop solutions, and implement changes within the Accreditation Portal (i.e. Salesforce) to support the organization's accreditation and quality standards initiatives. The Assistant Director will play a pivotal role in ensuring the quality, integrity, and efficiency of our accreditation operations to support the organization's mission of promoting excellence in family child care.


ESSENTIAL FUNCTIONS:

Accreditation Portal Administration:

  • Administer and maintain the Salesforce platform, including user setup, profiles, roles, permissions, and data management.
  • Create and maintain custom reports and dashboards to provide insights into fulfillment performance and similar Accreditation Dept. metrics.
  • Customize Salesforce to meet business requirements using configuration, workflow rules, process builder, and other declarative tools.
  • Collect feedback to develop and continuously improve operating procedures for all stages of accreditation processing and fulfillment.
  • Process and work within multiple CRMs and data systems, ensuring data entry, maintenance, and synchronization across platforms.

Project Management:

  • Ensure that the Accreditation & Quality Standards team follows established protocols and guidelines that align with the vision of NAFCC and the NAFCC Accreditation Council.
  • Project manage bulk processing and fulfillment work within the accreditation department.
  • Coordinate with team members to develop project plans, set timelines, and meet accreditation fulfillment and processing deliverables.
  • Lead and manage accreditation-related projects, including system enhancements, process improvements, and training initiatives.
  • Ensure adherence to deadlines and milestones to support the timely completion of accreditation activities.

Quality Assurance:

  • Collaborate with the Director of Quality Assessment and Recognition to develop training and facilitator protocols and maintain a list of all current NAFCC facilitators, observers, and ambassadors.
  • Along with the PD Training Specialist, coordinate Accreditation Observer, Quality Ambassador, and other accreditation trainings held on-site throughout the country and at the NAFCC conference.
  • Oversee quality assurance efforts to ensure compliance with NAFCC Quality Standards throughout the accreditation process.
  • Coordinate observations and feedback mechanisms to maintain the integrity of the accreditation program.
  • Collaborate with stakeholders to identify areas of improvement and implement strategies to enhance quality and efficiency.
  • Maintain internal platforms for sharing and storing accreditation information, ensuring all information is secure and readily accessible to the NAFCC team and external stakeholders
  • Design and update all publicly available NAFCC material in digital and paper form, including the Quality Standards, document templates, FAQs, and promotional materials.

Additional Responsibilities

  • Represent NAFCC at events, which may include some travel throughout the US.
  • Support onboarding & ongoing training for Accreditation team members.
  • Perform ad hoc projects as assigned.

REQUIRED EDUCATION AND EXPERIENCE

  • Bachelor's degree in Information Technology, Business Administration, or related field.
  • Salesforce Administrator certification (ADM 201); additional certifications such as Advanced Administrator or Platform App Builder preferred.
  • Strong commitment to the mission and values of NAFCC, with a dedication to elevating Family Child Care educators and promoting excellence in the field.
  • 2+ years of experience in Salesforce administration, project management, or CRM systems.
  • Strong understanding of FormAssembly and Salesforce data model, security model, and best practices for customization and configuration.
  • Proven track record of successful project management, with strong organizational skills and attention to detail.
  • Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
  • Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing system issues.
  • Commitment to valuing diversity, inclusion, and equity in all aspects of work.

PREFERRED QUALIFICATIONS

  • Deep knowledge of accreditation processes and standards, preferably within the context of family child care.
  • Bilingual proficiency in English and Spanish.

Benefits:

  • Competitive salary commensurate with experience.
  • Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for professional development and career advancement within a dynamic and mission-driven organization.
  • Remote work flexibility with the opportunity to make a meaningful impact on the field of early childhood education nationwide.

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