Call Center, Outpatient Oncology Bilingual

1 week ago

Cerritos, United States The Oncology Institute of Hope and Innovation Full time
Job DescriptionJob Description

Founded in 2007, The Oncology Institute of Hope and Innovation (TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI is dedicated to offering cutting edge, evidence-based cancer care to a population of more than 1.7 million patients including clinical trials, stem cell transplants, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With 100+ employed clinicians and more than 800 teammates in 60+ clinic locations and growing. TOI is changing oncology for the better.

This is a fantastic opportunity to join a team of quality-oriented professionals focused on patient care. This is not a large call center environment, but rather within our Cerritos, California headquarters, focused on incoming and outgoing calls with patients.

Call Center Associate:

The Oncology Institute is looking for a highly motivated person with great telephone etiquette, interpersonal skills with staff and patients, and the ability to communicate effectively. The candidate will need prior experience with scheduling multiple providers, and the ability to manage a multi-line phone system.

  • Take patient calls and provide accurate, satisfactory answers to their queries and concerns.
  • Collaborate with other call center professionals to improve customer service.
  • Interview patients for the purpose of gathering health history to redirect their call to the respective department.
  • Participate in mandatory staff meetings as needed.
  • Promote TOI's culture of exceptional behavioral standards for customer service.
  • Maintain and protect confidentiality and security of all organizational information gained in the course of performing job responsibilities including but not limited to, financial and client information.
  • Other duties as assigned.

Requirements:

  • High school graduate or GED
  • Bilingual in Spanish and English required
  • Experience in a call center, front desk, customer service, and/or healthcare highly preferred

Job Type: Full-time

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

Pay Transparency for hourly teammates$18—$21 USD

  • Procedure Authorization Coordinator

    Found in: Lensa US P 2 C2 - 2 weeks ago

    Cerritos, United States The Oncology Institute of Hope and Innovation Full time

    Founded in 2007, The Oncology Institute of Hope and Innovation (TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI is dedicated to offering cutting edge, evidence-based cancer care to a population of more than 1.7 million patients including clinical trials, stem cell transplants, transfusions,...

  • Procedure Authorization Coordinator

    Found in: Lensa US P 2 C2 - 2 weeks ago

    Cerritos, United States Oncology Institute, Inc. Full time

    Job Duties: Coordinate with third-party insurance, clinical staff, and patients to effectively process prior authorization requests for all Visits and Exams Scheduled including Blood Transfusions. Compile clinical documentation for prior authorizations (ex: progress notes, labs, diagnoses codes, previously tried therapies, doctor visits). This position is...

  • Behavioral Health Care Manager Ii

    3 days ago

    Cerritos, United States Elevance Health Full time

    Job Family: MED > Licensed/Certified Behavioral Health Role - Type: Full time - Date Posted: Apr 30, 2024 - Anticipated End Date: Jul 01, 2024 - Reference: JR115329 **Description**: **Sign-on Bonus**:$3,000 The **Behavioral Care Manager **II **is responsible for completing clinical assessments, screenings, and managing crisis calls in a virtual call center...

  • Client Service Representative Ii

    4 days ago

    Cerritos, United States All Care Therapies Full time

    **All Care Therapies** is one of the leading providers of Physical, Occupational, and Speech therapy services in Southern California. We place an emphasis on attracting passionate healthcare professionals who share a philosophy of providing quality patient care in an inviting, caring, and collaborative team environment. **Responsibilities**: - Provide...

  • Client Service Representative- Bilingual Spanish

    Found in: Resume Library US A2 - 3 days ago

    Cerritos, California, United States All Care Therapies Full time

    Job Description We are currently seeking a Client Services Representative to provide excellent customer service and support to our clients. The successful candidate will handle client inquiries, resolve issues, and ensure clients are satisfied with our services. The ideal candidate will have strong communication skills, be detail-oriented, and have strong...

  • Warehouse Manager

    1 week ago

    Cerritos, United States CareerBuilder Full time

    **Description** The Warehouse Manager will lead the day-to-day in either the Inbound or Outbound operations or planning activities for running an effective and profitable business center. This position requires an action-oriented operator with a penchant for innovative and critical thinking aimed at improving efficiencies and productivity. **Duties and...

  • Home Health Registered Nurse

    1 day ago

    Cerritos, United States Amicable Full time

    **Home Health Resource Group (HHRG) **is a team of committed and experienced healthcare professionals operating Medicare Certified Home Health, Hospice, and Home Care agencies throughout California. HHRG has the unique combination of resources, expertise, and synergies key to advocating patient-centered care and to improving patient experience and...

  • Retail Sales and Service Associate

    Found in: Lensa US P 2 C2 - 2 weeks ago

    Cerritos, United States FirstBank Full time

    Position Details Banking Specialist III -- Sales Focus This position, Banking Specialist III, may be called by many other names: New Accounts Representative, Personal Banker, Financial Service Representative, etc. At First Bank, we choose to call you a "specialist" because that is what you are! Individuals in this position are well-versed in both...

  • Retail Sales and Service Associate

    6 days ago

    Cerritos, United States FirstBank Full time

    Position Details Banking Specialist III -- Sales Focus This position, Banking Specialist III, may be called by many other names: New Accounts Representative, Personal Banker, Financial Service Representative, etc. At First Bank, we choose to call you a "specialist" because that is what you are! Individuals in this position are well-versed in both...