Client Service Representative Ii
2 weeks ago
**All Care Therapies** is one of the leading providers of Physical, Occupational, and Speech therapy services in Southern California. We place an emphasis on attracting passionate healthcare professionals who share a philosophy of providing quality patient care in an inviting, caring, and collaborative team environment.
**Responsibilities**:
- Provide accurate and timely information to clients regarding their accounts and services
- Troubleshoot and resolve client issues and escalate to the appropriate department when necessary
- Assist clients with setting up new accounts and services
- Proactively reach out to clients to ensure satisfaction with our services and address any concerns
- Maintain accurate and up-to-date client records and documentation
- Work collaboratively with internal teams to ensure client needs are being met
- Handle both inbound and outbound calls in a call center type setting
- Conduct Introductory calls to clients/family to confirm information is correct, provide overview of services, assist with technical set up/testing and deliver this with excellent customer service
- Ability to manage multiple work queues with various work types
- Ability to check Eligibility and create patient charts
- Continuously improve knowledge of our products and services to address client inquiries and concerns effectively
- Special Projects as needed and assigned
**Requirements**:
- **Bilingual in **Spanish****:
- High school diploma or equivalent; college degree preferred
- 4+ years of experience in a customer service or client support role
- Strong written and verbal communication skills
- Ability to multitask, prioritize and manage time effectively
- Excellent problem-solving skills
- Proficient in Microsoft Office/ G- Suites and experience with customer service software and tools
- Ability to work independently and as part of a team
- Strong customer service orientation and a positive attitude
- Prior experience as Intake preferred
- Prior experience in the telehealth industry preferred
- Ability to work in fast paced environment and meet deadlines
- Detail oriented
- Excellent written and verbal communication skills
**Working Conditions**:On Site-Cerritos
**Travel Requirement**:Full commute - No remote
**Hours**:Mon-Fri 8:00am-5:00pm, 9:00am-6:00pm, or 10:00am
- 7:00pm
Pay: $45,000.00 per year
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
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