Field Service Technician Level 2

2 weeks ago

Cedar Falls, United States Gordon Flesch Company Full time
Job DescriptionJob Description

Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate’s commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.

In this role you will:

  • Perform all duties of the Tech Level 1
  • Ability to diagnose and resolve hardware and network connectivity problems
  • Ability to resolve customer satisfaction issues
  • Ability to service and support equipment in Segment 1 through Segment 5
  • Assists the group Field Manager in mentoring and training Level 1 technicians
  • Demonstrates the potential to become a product specialist on a specific model or series
  • Perform hardware installations, network connections, and conduct customer training as needed
  • Communicate and coordinate activities with other internal departments to ensure problems are fully resolved resulting in a positive customer experience

You should have:

  • High school diploma or GED
  • Experience servicing multifunction printers and devices
  • Excellent organizational skills
  • Good verbal and written communication skills
  • Proficient use of company-provided technology such as: laptops, smartphones and software applications
  • Ability to pass drug screenings and background checks as required
  • Ability to lift 75 pounds
  • Maintain a valid driver’s license and appropriate auto insurance as dictated by state requirements
  • Access to reliable vehicle with secure storage for all company issued property

Preferred Qualifications:

  • Proficient understanding of electronics and mechanical systems.
  • Proficient understanding of network connectivity

The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, Holiday Time, Tuition Reimbursement, 401(k) and 401(k) match, a Wellness Program and many more

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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