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Museum Visitor Experience Associate

3 months ago

Pittsburgh, United States MATTRESS FACTORY Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off

FSLA Status: Part-time, Non-exempt
Hours: 15-30 hours/week and Saturday and Sunday required
Hourly rate: $13.80
Reports to: Visitor Experience Manager

This position may be for you if you are 18 years or older, you enjoy working with the public, meeting new people, and working with volunteers. You are friendly and outgoing with 1 to 3 years of experience working in a museum setting or similar cultural institution with a focus on customer-related work.

WE ARE:
Mattress Factory, a contemporary art museum on the Northside of Pittsburgh, was founded in 1977. We feature site-specific installations created by artists in residence from around the world.

To be successful in this position, YOU MUST:
Be reliable, professional, flexible, and outgoing. You must be friendly and have excellent communication and customer service skills.

YOUR ROLE:
As a Visitor Experience Associate (VEA), you play a key role in providing a positive and insightful visitor experience by providing excellent customer service and facilitating a deeper understanding of the installations. While maintaining an approachable, enthusiastic demeanor, you monitor galley spaces, welcoming guests, sell tickets at the front desk, and assist in the MF Shop as needed. Depending on where you are staffed, you may manage engagement with a work and monitor for inappropriate interaction to protect an artwork. You report to the Visitor Experience Manager and interface regularly with all museum employees. At the front desk you are responsible for ensuring each visitor is welcomed with friendly and timely service while you sell admission tickets and memberships. Their visit to the Mattress Factory must be memorable. In the galleries, you will monitor the artwork but also engage the visitors to provide information on the museums rotating collection and permanent works.

RESPONSIBLITIES AND DUTIES:
  • Be a positive, enthusiastic representative of the Mattress Factory
  • Enhance the guest experience
  • Promote a guest-centric culture
  • Welcome each guest to the museum and assist them with purchasing tickets, memberships, and merchandise
  • Ensure that the Front Desk, Lobby, Galleries, and MF Shop are presentable to guests
  • Stay attuned to visitor experience; actively engage with visitors to answer questions and provide additional information
  • Answer incoming calls to the museum on a multi-line phone system, providing correct and current information in a helpful manner and routing calls to the proper departments as needed
  • Stay informed on museum happenings and offerings and act as a resource of Museum information, polices, and procedures
  • Monitor galleries and museum annex buildings, making note of any necessary exhibition maintenance
  • Maintain public facing areas of the Museum including light cleaning and stocking supplies and printed materials
  • Close gallery spaces
  • Work cooperatively with managers and co-workers to provide the best possible guest experience

QUALIFICATIONS:
  • Experience working as part of a guest service team, preferably in a museum or cultural setting
  • Excellent verbal and interpersonal communications skills
  • Professional, personable demeanor
  • Consistent availability and dedication to punctuality
  • Collaborative attitude and a love of teamwork
  • Ability to seek clarification, assistance or direction if uncertain of priorities
  • Ability to be trained on ticketing sales platforms

The Mattress Factory is an Equal Opportunity Employer and is dedicated to the goal of building a culturally diverse staff that is committed to teaching and working in a multicultural environment. Mattress Factory does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin in the administration of its educational policies, admissions policies, employment policies, scholarship programs, and other Mattress Factory administered programs and activities. All of our employees points of view are key to our success, and inclusion is everyones responsibility.