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Medical Front Desk receptionist Fresno CA

3 months ago

Fresno, United States HEALTHCARE RECRUITMENT COUNSELORS Full time
Job DescriptionJob DescriptionMedical Front Desk receptionist  Fresno CA
We are looking for a dedicated and motivated Medical Front Desk Patient Navigator to join our medical team full time in Fresno, CA. Ideally, we are looking for an energetic, punctual, responsible, and hard-working person. If you like rapid growth and working with enthusiastic team members to improve patient’s quality of life, you’ll enjoy your career with us We are looking for someone willing to work and get the job done.

About us:
We are a holistic responsible medical group. Our goal is to prevent surgeries and reduce the use of medications. We look at the body as a whole and get down to the root problem and FIX the patient's problem instead of just chasing the symptoms. Our team is very dedicated to helping the community and our patients and to having fun while we do this. We start every day with an inspirational quote and a team building exercise, knowing we are going to change someone's life EVERY single day. Our Mission: We are a state-of-the-art medically integrated team of holistic health and wellness professionals, dedicated to serve the public by bringing health and happiness into a disease-less, pain-free community. We strive to prevent any unnecessary surgeries as well as reduce the use of any medications. Our Vision: Changing healthcare to the way it should be. The way it should have been all along.

Position Summary
As the Front Desk/Patient Navigator, you will be responsible for making sure that the clinic is running smoothly and on time.  In this role, you will be directing the providers, technicians, medical assistants, and patients where to go.  This position is a KEY team member ensuring that the prescribed services and deliveries are received by every patient, every visit. The Front Desk/Patient Navigator works in coordination with the entire team and ensures that the flow of the office is smooth, and patients are receiving the care that they need and want.  We require a high level of organization and ability to multitask. You will be welcoming patients into the office, collecting payments, filing paperwork, and creating a remarkable experience. As the Front Desk/ Patient Navigator, you will be the first point of contact for many patients entering the building, so it is expected that you present yourself in a professional manner that positively represents our clinic.

PERFORMANCE OBJECTIVES:
  • Make sure patients are roomed at their scheduled appoint times
  • All services and deliveries are well tracked with proper documentation.
  • Mapping out all the rooms and which provider is in which room with which patient
  • Schedule new patients as well as follow up appointments
  • Prepare waiting room and facilities for patient arrival and end of day to set the next day up for success.
  • Greet and manage new patient intake which includes creating a comfortable environment, check-in, paperwork completion and verification, collecting all payment and scanning and updating patient information (insurance, ID, etc.)
  • Ensure all patients are appropriately processed at the end of treatment
  • Maintain charts in an orderly fashion and ensure accuracy.
  • Answer incoming calls and make cold calls while taking notes or messages
  • Educate the patient on the services provided in the clinic
  • Consistently offer the highest level of personalized customer service while maintaining a positive, enthusiastic and helpful attitude
CAPABILITIES/KEY COMPETENCIES
  • Multitask in a fast-paced environment
  • Able to handle multiple computer screens/programs at once
  • Able to handle many team members asking you where their patient is to go next
  • Types 35 wpm or better
  • Exceptional interpersonal skills to connect with patients and staff quickly and effectively
  • Entrepreneurially orientated, driven to succeed and a commitment to achieve results
  • Self-starter who can work independently and as a team within existing processes or operate effectively with ambiguity
  • Ability to overcome objections with confidence
  • Coordinate and balance the needs of the patient and the clinic
  • Strong oral and written communication skills
  • Plan, organize, prioritize, and streamline skills
  • Team orientation and strong collaborator
  • Present self in a professional and positive manner in attitude and appearance always
  • Ability to maximize and apply internal systems, processes, and platforms
  • Understand, align with, and communicate the clinics mission, vision, and values
  • Desire to define and take massive action to accomplish your own personal, professional, and financial goals
EDUCATION & EXPERIENCE
  • High School diploma required
  • 2-3 years’ work experience in reception, sales, customer service or related field preferred
  • Experience in a multi-physician practice preferred
Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer
  • There are times that you will also be standing for longs periods of time
  • Must also be able to move around very fast- fast walking or running
  • The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10-15 pounds. Occasional travel to local meetings and training may be required.

Schedule:
  • Full time Mon – Fri (office hours end at 1 on Fridays)

Salary:
  • $21-23/hr Possible weekly BONUSES in addition to hourly base
Benefits:
  • Health Insurance
  • Dental and Vision Insurance
  • PTO
  • Bonus potential
  • We WILL train the right candidate for the position
We are a specialty office and are one of the only in the industry We see many patients each day and week and are looking for a great addition to our already stellar team Our ideal candidate has exceptional interpersonal skills to connect with patients and staff quickly and effectively and is a self-starter who can work independently and as a team. If this sounds like the opportunity for you, then please contact us

HCRC Staffing
 

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