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Body Shop Customer Service Representative

5 months ago

Melbourne, United States Toyota of Melbourne Full time
Job DescriptionJob Description

Job Description: Customer Service Representative (CSR)

***Please apply online and do not call the dealership***

Company Overview

Toyota of Melbourne is located on the Central East Coast of Florida in Melbourne. We specialize in outstanding service and provide a pristine sales experience working as a team to create and retain “Customers for Life”.

 

Responsibilities

Following up with Collision customers making sure they had a “Truly Exceptional” experience while visiting our Collision Department by making outbound calls and emailing any concerns to the Manager. Must be patient, attentive and have clear communication skills. Scheduling skills is a must. Must have Reception skills and need to be able to update customers in a timely manner. Have the capacity to use 'positive language' at all times and be able to 'read' customers. Needs to be highly organized with great attention to detail and have excellent phone etiquette. High energy and focus on our customers’ needs/wants.

 

Qualifications or Requirements

  • Self-Motivated
  • Effective Communicator

  • Time management

  • Must be willing to learn and be trained

  • Positive attitude that would make a great addition to our team

  • Background & Drug Screening

 

Benefits

  • 401k Offered
  • Health, Dental and Life Insurance Benefits Available

 

Job Type: Full-time/ Hourly

 Monday through Saturday. 40 hour work week. 8:30am-5:30pm. Please ask for schedule details. 

 

“We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.”