Customer Service Representative
2 weeks ago
Key Responsibilities
- Handle a minimum of 50 inbound phone calls per shift
- Build new accounts and ensure proper testing of alarm panels by field technicians
- Manage and respond to daily emails with proper email etiquette through Outlook.
- Utilize available resources to perform daily job responsibilities
- Process and respond to all customer requests received via phone and email
- Provide available customer reports as requested
- Provide world-class customer service to every contact
Skills, Knowledge and Expertise
- High School Diploma, GED, or Equivalent required
- Keyboard at a minimum of 35 WPM and accuracy at 96% or better preferred
- 6+ months of customer service and/or call center experience preferred
- Knowledgeable of MS Office - Word, Excel, and Outlook
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