Customer Service Representative

2 weeks ago


New York, United States OutToday.com Part time
Job DescriptionJob DescriptionDescriptionThe Customer Service Representative is responsible for handling a high volume of inbound calls from customers, technicians, and field personnel. This position is responsible for building and maintaining account data, troubleshooting with technicians to activate accounts for live monitoring, and ongoing correspondence with customers regarding account information.
Key Responsibilities
  • Handle a minimum of 50 inbound phone calls per shift
  • Build new accounts and ensure proper testing of alarm panels by field technicians
  • Manage and respond to daily emails with proper email etiquette through Outlook.
  • Utilize available resources to perform daily job responsibilities
  • Process and respond to all customer requests received via phone and email
  • Provide available customer reports as requested
  • Provide world-class customer service to every contact


Skills, Knowledge and Expertise
  • High School Diploma, GED, or Equivalent required
  • Keyboard at a minimum of 35 WPM and accuracy at 96% or better preferred
  • 6+ months of customer service and/or call center experience preferred
  • Knowledgeable of MS Office - Word, Excel, and Outlook



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