Call Dispatcher

4 weeks ago


Los Angeles, United States Rent For Event LLC, LA Full time
Job DescriptionJob DescriptionDescription:
  • Receive project details and schedule in advance to prevent conflicts and maintain smooth operations.
  • Ensure that clear notes are encoded for each project in the CRM by the Sales Team, including parking area, location, time, and phone numbers.
  • Coordinate with Account Managers and Technicians, acting as a liaison between clients and the technical team.
  • Manage the dispatch line from clients and provide updates on schedules or project statuses.
  • Coordinate with technicians regarding schedules or project statuses.
  • Monitor technicians' GPS and assist in navigating event locations.
  • Monitor security cameras at night, if necessary.
  • During events, handle calls from clients requiring technical support and conduct basic troubleshooting.
  • Follow up with clients for reviews and feedback after events.
  • Be flexible with a shifting schedule and be prepared to handle additional tasks as assigned.
Requirements:
  • Previous experience in dispatching roles in the US is a plus.
  • Excellent communication skills, both verbal and written.
  • Strong organizational skills with the ability to multitask and prioritize effectively.
  • Ability to remain calm and composed under pressure.
  • Can work on shifting schedules.
  • Able to work in a fast-paced work environment

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