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Assistant Dispatcher
4 months ago
**Scan Global Logistics** is a leading freight forwarding company, specializing in providing comprehensive logistics solutions to clients across various industries. At the core of our DNA is a **‘can-do-attitude’** and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air or any other modes of transportation.
Our culture is based on our four virtues**:respect, integrity, entrepreneurship and fun**.
We are seeking a motivated and detail-oriented **Assistant Dispatcher** to join our Trucking department.** **The position will support a small fleet of local Los Angeles County 'Final-Mile' delivery trucks. An individual must have +2 years of experience in similar positions with other companies in the cargo/logistics field, working with airlines at LAX airport for recovery and delivery. Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Department.
**Responsibilities**:
- Assisting the Dispatch Manager in day-to-day operations.
- Scheduling and dispatching drivers to make deliveries or collect shipments and packages.
- Communicating with customers about shipment details, such as delivery or pickup times, and any kind of special handling requests that are needed
- Communicating route changes to drivers as needed
- Preparing dispatch documents, as well as generating freight bills and invoices
- Preparing work orders for crew or receiving work orders from work crews
- Keeping track of dispatch calls, drivers’ routes, route changes, deliveries, pickups, and drop-offs.
- Tracking transportation regulations and laws and ensuring that drivers are following them
- Examining driver log files for arrival and departure times
- Logging customer shipping schedules and handling customer service issues as they arise.
- Billing of trucking services and completion of invoices
- Using telephones, two-way radios, or text messages to contact driver
**Qualifications**:
- 2 years of experience in Dispatch (Cargo/Freight) or related roles is required.
- Experience in F/F operations (Plus)
- Customer service oriented
- Attention to detail
- Problem solving attitude
- Active Listening
- Telephone Etiquette
- Basic Computer Skills
- Basic Software Skills (Ms. Office & Ms. Excel)
- Ability to manage multiple tasks simultaneously.
**_ Join our team of “Can-Do’ers” in a friendly work environment._**
SGL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
**Job Types**: Full-time
**Salary**: $24.00 - $26.00 per hour
**Expected hours**: 40 per week
**Work Location**: On-site
**Benefits**:
- Health Insurance
- Dental insurance
- Vision Insurance
- Life insurance
- Short Term Disability Insurance
- Long Term Disability Insurance
- Paid Time-Off
- Tuition Reimbursement
- 401(k)
