Customer Service Team Player
3 weeks ago
Customer Experience / Team Player
Job purpose:
Hang 10 is a fast-growing company and is taking the car wash industry by storm, through a passion to provide the most fun and affordable unlimited car wash experience for every member of our community. Our passion for hiring the best talent and treating them like family truly sets us apart.
We are looking for a Servant Leader to come join our growing SHAKA Team At Hang 10 you will work in a fun, fast-paced environment. We live to serve our Team Members with the training and resources they will need to be successful, and in turn to serve our valued customers to provide an industry leading experience and unparalleled value.
Knowledge, Skills & Experience
- Welcome guests using the Hang 10 standards of customer excellence.
- Drives sales of monthly Shaka Club memberships by making every customer aware of program
- Maintain proper positioning in loading zone, always aware, and in position.
- Guiding vehicles onto the conveyor using proper hand signals to make sure vehicles are safely loaded.
- Engage customers in vacuum area.
- Gather, wash towels from customer vacuum area, and deliver to front desk.
- Smiling and engaging with guests throughout the customer journey.
- Work to solve any guest or operational issues that may arise.
- Drive value proposition to guests and encourage use of all value-add items for their benefit - free vacs, air tool, mat wash, towels, vacuums, window cleaner etc.
- Use Shaka Sign at pay stations, tunnel and vacuum areas to thank exiting guests.
- Perform preventive maintenance and cleaning of car wash equipment as needed.
- Consistently uphold company policies.
- Complete all operational checklists as required
Experience
- Entry-level
Knowledge, skills & abilities
- Excellent people skills
- Team Player
- Self-Starter
- Strong Work Ethic
- Sense of urgency
- Flexible Schedule
- Excellent verbal skill
Attitude & disposition
- Positive Attitude
- Customer Focus
- Respect
- Responsiveness
- Professionalism
- Patience
Other
- Effective radio communication
Working Environment
- Ability to work outdoors in all weather conditions and seasons.
- Be on your feet for extended periods of time.
- Ability to work in a limited space, i.e. was tunnel
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