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Customer Experience
3 months ago
**Hang 10 Car Wash**
**Position: Customer Experience/Team Player**
**Total Comp Plan**:
- $17/Hour starting pay
- 401k match to 3%
- Gym membership
- Unlimited growth opportunities
**Full time team members also receive**:
- Healthcare/Vision/Dental
- 3 weeks PTO Use it/Cash it/Roll it
Location: Winchester, VA
About Us:
Hang 10 is a fast-growing company taking the car wash industry by storm, through a passion to provide the most fun and affordable unlimited car wash experience for every member of our community. Our passion for hiring the best talent and treating them like family truly sets us apart.
**Skills**:
- Excellent people skills
- Team Player
- High Energy
- Self-Starter
- Strong Work Ethic
- Sense of urgency
- Flexible Schedule
- Excellent verbal skills
**Physical Job Requirements**:
- Ability to work outdoors in all weather conditions and seasons
- Be on your feet for extended periods of time
- Ability to be mobile to work between our pay station, tunnel and vacuum areas
**Expectations**:
- Welcome guests using the Hang 10 standards of customer excellence.
- Drives sales of monthly Shaka Club memberships by making every customer aware of program
- Maintain proper positioning in loading zone, always aware, and in position.
- Guiding vehicles onto the conveyor using proper hand signals to make sure vehicles are safely loaded.
- Engage customers in vacuum area.
- Gather, wash towels from customer vacuum area, and deliver to front desk
- Smiling and engaging with guests throughout the customer journey.
- Work to solve any guest or operational issues that may arise.
- Drive value proposition to guests and encourage use of all value-add items for their benefit - free vacs, air tool, mat wash, towels, vacuums, window cleaner etc.
- Use Shaka Sign at pay stations, tunnel and vacuum areas to thank exiting guests.
- Perform preventive maintenance and cleaning of car wash equipment as needed.
- Consistently uphold company policies.
- Complete all operational checklists as required
**Job Types**: Full-time, Part-time
Pay: $17.00 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Every weekend
- Monday to Friday
- No weekends
- Weekends as needed
- Weekends only
Work setting:
- In-person
Work Location: In person
